President Biden’s executive order that “all federal agencies and executive departments [must] move toward a zero trust architecture to strengthen defenses against … cyber threats” means your agency should act now.
Salesforce technology is used around the world by companies, nonprofits, and educational institutions. But at some colleges and universities, students are taking the initiative to learn Salesforce and get some hands-on experience with…
The last two years have seen higher education institutions around the world pivot to virtual or hybrid forms of learning due to the pandemic. This shift has profoundly affected not only students but…
Rising customer expectations will inspire new utility customer experiences. Here’s what’s next.
These companies are using marketing automation to reach customers in real time, and are seeing an uptick in virtual events, webinars, and email performance as a result.
Communications service providers are sitting on a wealth of personal and geographic data. Here’s how to use that information to give customers what they want.
With solid brand messaging, customers will be clear on who you are, what you do, and where you stand. Here’s how to get started.
Reducing customer churn is easier with technology that not only shows if a customer is at risk, but why.
Instead of simply answering a customer’s questions and hoping they’ll complete the sale, “Order on behalf of” gives your support team the power to close the deal.
