With COVID-19 treatment taking priority, elective procedures and services were delayed. Now healthcare providers must reengage and prioritize patients to reschedule the backlog.
COVID-19 put a halt on elective procedures in order to conserve resources and reduce the spread of the virus. Now, medtech organizations must change how they engage, sell to, and support healthcare providers.
CRM translates beautifully to contact tracing, largely because its digital tools and automated workflows minimize the time it takes public health officials to contact those who might have been exposed. Here's our experience with the Rhode Island Department of Health.
As Ann Sacks slowly prepares to reopen, the company is in good shape. So, how did Kohler do it?
They're now more like flight attendants, and their duties go way beyond the store walls.
UC Berkeley Innovative Genomics Institute used to Salesforce’s partner portal to process over 1,000 patient samples per day and share test results within 24 hours.
Even in the middle of a pandemic, members have high expectations for payers. Learn three strategies to improve member engagement and build loyalty.
As community anxiety about COVID-19 grew, Piedmont Health saw their call center inquiries skyrocket. Here's how they scaled operations to handle the influx while serving patients better experiences.
An effective communication strategy keeps customers informed and provides a better brand experience.
Since the pandemic impacts service delivery, field service leaders from eight industries share how they adapt, support their employees and customers, and plan for the future — all while delivering service.
