Jessica Ding

Humanity, commitment to customers, and an eye to the future power this extraordinary story of retail resilience.

As Ann Sacks slowly prepares to reopen, the company is in good shape. So, how did Kohler do it?

TOMS has always been in business to improve lives and that doesn't stop during a pandemic. Here's how TOMS listens to what their customers want and connects with them on social.

The top ways that retailers can differentiate from competitors this holiday season are, unsurprisingly, related to personalization — and how it pays off.