Why Collaborative Selling Builds Better Customer Relationships
What is collaborative selling and how does it improve customer experience? Find out why it matters, and how can you ensure your team is set up for success.
An Enterprise Long-Timer's Business Perspective: On-Premise vs. SaaS
A few years ago, I was interviewing for a new position as VP of CRM at an accounting and professional services provider with member firms globally. They were looking to begin an IT…
A Salesforce Love Story
In our Trailblazer Voices blog series, we’re sharing stories of real people facing real challenges, and finding innovative ways to succeed. These stories are as diverse as our world, ranging from one Trailblazer’s…
The Beginner’s Guide to IT Vendor Management
Discover the benefits and challenges of building an IT vendor management strategy to save your organization time and money in the procurement process.
Introducing New Einstein Platform Services for Building AI-Powered CRM Apps
Today’s business users demand the same intelligent and predictive app experiences they are accustomed to in their personal lives. This has been part of the impetus for Salesforce Einstein, which brings advanced AI…
4 Steps to Mitigating Risks Caused By Poor Document Management Processes
Though digital transformation has solved many document issues, eradicating risk hasn’t been a natural consequence of the migration to paperless. In fact, digital documents present many of the same risks as their predecessors,…
Trailhead, Vetforce, and Salesforce University: My Secret to Becoming a Salesforce Certified Admin!
I’d never known what I wanted to be when I grew up–it was always changing. When I was 8, I was going to be the President. When I was 10, I was going…
5 Key Benefits of Project Management Software
Why work harder when you can work smarter?
Introducing Einstein Vision: Your Apps, Now Powered by Salesforce Einstein
More than 1.2 trillion photos will be taken in 2017 according to InfoTrends, changing the way we communicate with the world and unlocking new potential for business. These photos contain important insights-- on everything from inventory level and product quality, to consumer trends and customer
AI for CRM: The Complete Guide
We read a lot about how artificial intelligence will change the world: self-driving cars, bots that text like humans, computers that can tell you, without a doubt, what a cat is. While this is interesting, a lingering question is: how will we actually use it? How will AI integrate into our daily