The Customer Data You Crave? Your Contact Center Already Has It
With the customer data you already have, your team can provide empathetic care for complex issues, and rely on tech like automation to handle simple requests.
Overspending on Multiple Email Service Providers? It’s Time To Consolidate
Going with one comprehensive email service provider can improve the customer journey and help your marketing department save time and money.
You Can Fight Climate Change and Boost Revenue — See How These Ecopreneurs Do It
With global warming, our planet is on a perilous path to becoming uninhabitable. It’s time to rise to the challenge and find climate solutions.
Savvy Executives Have These 5 Skills — Here’s How To Develop Them
The priorities for the C-suite are changing. Here’s what is most important to company leadership in tumultuous times.
Your Small Business Clients Want Telecom Automation, Not Outdated Tech
While telecom companies have revolutionized what they offer to enterprise and everyday consumer clients, it’s time to show that same love to small and medium business clients.
Our 11 Best Business Podcasts of 2022
Educate and entertain yourself with this collection of some of our best podcast episodes from the last 12 months, curated by our own podcast team leader.
Insurance Customers Aren’t Afraid To Leave You — Here Are 3 Ways To Retain Them
Roughly ⅓ of insurance customers have switched providers over the past year. We surveyed leading financial services executives to learn more about how a more personalized customer service approach can improve retention rates.
This Founder Is Shaking Up the Insurance Industry. The Secret? Flexibility and Speed.
One CTO is riding a wave of transformation, taking their company to a $1.2 billion valuation.
Middle Managers Are Burned Out — Here’s How Your Company Can Save Them
A new Future Forum survey reveals the extent of the stress that middle managers are under. We explain how companies can reimagine these roles and reinvigorate the people in them.
How To Manage Workplace Anxiety — Your Own and Your Team’s
The pandemic, and now the economy, are wearing down people’s sense of wellbeing. Here’s how to help yourself and your employees.