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What Is a Customer Service Star? Find Out What Trailblazers Told Us

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A customer Service Star is a team builder, problem solver, and customer advocate.

Plus, six ways the Service Trailblazer Community can help you realize your leadership potential.

When you’re a customer Service Star, staying ahead of the curve isn’t just an advantage — it’s an absolute necessity. You get the pivotal role technology plays in shaping the future of customer service. And you understand the need for building community with others who know what it’s like to walk in your shoes. 

If you’re looking for new ways to connect with your peers, the Salesforce Service Trailblazer Community is a great place to start. Let’s take a few minutes to explore what this community is, why it’s important, and why so many Service Trailblazers get so much out of it. 

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What is a customer Service Star?

A customer Service Star is a team builder, problem solver, and customer advocate. They’re not only adept at personally delivering great customer service, but also inspire their team to deliver the highest standards of customer care and a next-level customer experience

What is the Service Trailblazer Community?

The Salesforce Service Trailblazer Community is an online platform that brings together contact center professionals, industry experts, and Salesforce enthusiasts from around the globe. It’s a collaborative hub for innovation and continuous learning — a place where your peers can connect, share insights, and stay up-to-date on the latest customer service trends.

You might be saying to yourself: “I’m in field service. Is this community for me, too?” The answer is yes! The Service Trailblazer Community includes a fast-growing group of Field Service Stars who offer valuable insights from the mobile workforce. When you join this community, you get anytime access to unique perspectives across the entire customer experience — from the contact center to the field. 

Expand your network

Joining the Service Trailblazer Community opens the door to a network of like-minded customer Service Stars. Networking is a powerful tool for professional growth, and this community provides a unique space to make more connections while sharpening your skills.

Share knowledge

The Service Trailblazer Community is all about learning. Through discussions, forums, and virtual meet-ups, members can tap into a wealth of insights and experiences. Whether you’re seeking advice on implementing a specific feature or sharing your success stories, the Service Trailblazer Community is the go-to platform for practical problem-solving.

“A Service Star understands what I’m doing on a day-to-day basis and can offer advice and listen to me talk about issues,” said Christina Nava, director of Salesforce strategy at Gaggle. “Having a group of people at your back can help you get through the hard days when things are going wrong.” 

The Service Trailblazer Community serves as a real-time information hub where members can access the latest updates on Salesforce products, industry trends, and emerging technologies like generative AI

Get access to exclusive resources and training

As a member of the Service Trailblazer Community, you gain access to a treasure trove of exclusive knowledge base articles and customer service training materials. From webinars and tutorials to documentation and best practice guides, these resources are designed to help you and your team get even more value out of Salesforce. 

Collaborate with Salesforce product teams

Imagine having a direct line to the minds behind the tools you use. In the Service Trailblazer Community, you can engage with Salesforce product teams by providing feedback, suggesting improvements, and participating in beta programs. That way, you can help us build and refine the solutions that your teams use every day.

Earn badges and rewards

The Service Trailblazer Community takes recognition seriously. By actively participating in discussions in Trailblazer Communities, sharing your expertise, and contributing to the community, you have the opportunity to earn badges and rewards. This not only showcases your expertise, but also adds a sense of achievement to your professional journey.

6 reasons to join the Service Trailblazer Community

Still need some convincing? We asked active members to tell us what they love about the Service Trailblazer Community. Here’s what they told us.    

1. Unlock your leadership potential

Being a customer Service Star isn’t just about staying informed; it’s about taking what you know to the next level. The community provides a platform to share your customer service tips, contribute to thought leadership, and establish yourself as an authority in customer service innovation.

2. Solve problems fast

Encountering a roadblock in your customer service strategy? The Service Trailblazer Community is your troubleshooting companion. With a diverse group of experts ready to help, you can overcome challenges more efficiently and keep your customer service operations running smoothly.

“I love reading posts about how a problem was solved,” said James BeVard, senior Salesforce certified administrator at B&H Photo Video. “It’s also amazing to see people grow from asking basic questions to providing help on complex features.” 

3. Inspire and innovate

Innovation often stems from collaboration and exposure to new ideas. The Service Trailblazer Community is a breeding ground for innovation, providing inspiration through shared success stories, case studies, and discussions about what works and what doesn’t. 

4. Enhance your Salesforce skills

As a customer service leader, proficiency in Salesforce is a non-negotiable skill. The Service Trailblazer Community offers ample opportunities to discover your perfect career path through discussions, training sessions, and Trailhead content. That benefits both you and your team — because when you know more about Salesforce, you can do more with Salesforce. 

“Being part of the Service Trailblazer Community greatly enhances my own Salesforce journey through connection and shared knowledge,” said Julie O’Donnell, Salesforce administration manager at Quickbase. “I got my start in Salesforce on Trailhead, and I’ve guided many staff and coworkers with trails relevant to their Salesforce needs. Trailhead never disappoints me. It continues to be vast, well-written, up-to-date, and relevant.”

5. Be part of a supportive community

Leadership can be challenging, but it’s less so when you have somebody cheering you on. The Service Trailblazer Community is a community of peers ready to share advice, provide encouragement, and celebrate your successes.

6. Shape the future of customer service

By actively participating in the Service Trailblazer Community, you become part of a collective effort to shape the future of customer service. Your insights, feedback, and experiences contribute to the ongoing evolution of Salesforce technologies, ensuring they align with the real-world needs of customer service leaders.

Here’s the bottom line: joining the Service Trailblazer Community propels you into a realm of collaboration, innovation, and continuous learning. So don’t just follow the trail — blaze it alongside your fellow customer Service Stars.

Become a Service Star today!

We’d love for you to join our amazing community of Service Stars. Connect with fellow service pros, tap into industry trends, and grow your career.

Author Kourtney Martin
Kourtney Martin Senior Marketing Manager, Service Cloud

Kourtney Martin is a Senior Marketing Manager, Service Cloud leading Community and Advocacy Programs at Salesforce. She is passionate about driving meaningful engagements across the customer service ecosystem.

More by Kourtney

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