Innovation

New capabilities across the contact center, Casey your help agent, Service Rep Assistant, and workforce engagement management help teams serve customers better and faster.

Summer is officially over and the holiday season is closing in fast for retailers. Ecommerce teams have their hands full: Merchandisers are optimizing catalogs, marketers are racing to capture compliant customer consent without…

What an incredible week at Dreamforce 2026! Having the opportunity to connect with so many visionary leaders, innovators, and partners in person is always a highlight and honor, but this past week was…

Learn how to move from fragmented data to coordinated action with insights from the Life Sciences Keynote at Dreamforce 2026. Life sciences organizations are navigating an industry landscape that’s changing faster than the…

Anthropic recently launched a blueprint to help build commerce agents on Claude. This new starter kit for developers includes the reference code, guardrails, and best practices needed to build a shopping agent (to…

From your first customer conversation to your next big win, Salesforce's #1 AI CRM helps you build stronger relationships, work smarter with AI agents, and transform your business into an agentic enterprise.

Read this to discover how our scheduling technology sets itself apart from the rest.

Dreamforce (Sept. 15–17) is your opportunity to see the latest Service Cloud innovations in action, hear from customers, get the inside scoop on new launches, and explore what’s next for service across every channel.

In consumer shopping, each cart belongs to one person. But when it comes to B2B, purchasing is almost always a team sport. Traditional ecommerce platforms force business buying groups into a single-user box.…

Ecommerce teams spend hours every week clicking through menus, searching for deeply buried tools, and manually reconciling product data across channels. The August 2026 release fixes that frustration by handing you the keys…