See how customers are working with Salesforce partners to transform their business in today’s AI landscape
Agentic AI isn’t just incredible technology — it’s the biggest technological shift in decades. Every industry is being transformed by conversational, real-time intelligence. The most innovative companies are becoming Agentic Enterprises, augmenting every employee with AI agents and unified data to meet customer expectations faster and smarter.
Due to the rise of agentic AI, businesses everywhere are facing a critical choice: evolve quickly into Agentic Enterprises or risk falling behind as others embrace AI-powered growth. At the heart of this transformation is the ability to augment every employee with intelligent, conversational AI agents that unlock new levels of speed, efficiency, and capacity.
For many of the businesses embarking on this journey, Salesforce partners are providing expertise at every step of the transformation process. If you’re ready to take the next step to help your company become an Agentic Enterprise, this article will show you where to start and how partners can help.
Agentforce Success Starts Here
Get inspiration from customers working with
Salesforce Partners to transform into Agentic Enterprises.
Reimagining business with AI
An Agentic Enterprise imagines a future where humans and AI agents collaborate seamlessly — unlocking levels of productivity and innovation that neither could achieve on their own.
At its core, the Agentic Enterprise is a collaborative system where humans and AI agents work together. These intelligent agents can reason, adapt, and act independently, taking on repetitive, time-consuming tasks and making decisions to promote outcomes. By unifying data and embedding AI into every workflow, decision, and customer interaction, companies can move faster and serve customers more effectively. But this shift isn’t just technological. It’s a mindset change. Becoming an Agentic Enterprise means reimagining how work gets done through:
- Autonomous agents
- Goal-driven behavior
- Adaptability and learning
- Orchestrated collaboration
- Integrated tool use
- Human-in-the-loop oversight
In this model, AI isn’t just a tool, but a trusted collaborator. It enhances human capabilities and contributes to greater job fulfillment. The goal of the Agentic Enterprise is to increase efficiency and streamline operations, empowering employees to focus on complex, high-value work while agents manage the rest.
Partners guide agentic maturity
At Salesforce, we use the Agentic Maturity Model to determine how far along companies are on their journeys to becoming Agentic Enterprises and implementing AI in a meaningful way. There has to be a barometer, because KPIs and metrics for all organizations are different based on size, industry, and other factors. We believe there are four levels of agentic maturity:
- Level 0: Fixed Rules and Repetitive Tasks (Chatbots and Co-pilots)
- Level 1: Information Retrieval Agents (Agents)
- Level 2: Simple Orchestration, Single Domain (Agents)
- Level 3: Complex Orchestration, Multiple Domain (Agents)
- Level 4: Multi-Agent Orchestration (Agents)
Categorically, deploying AI agents successfully goes beyond technical implementation. It requires a solid foundation in strategy, data, security, and workforce preparedness. To succeed, organizations must align AI efforts with business objectives, ensure access to high-quality, integrated data, and build strong governance frameworks as agent autonomy grows. Just as importantly, investing in workforce upskilling is key to enabling effective human-agent collaboration. Focusing on these pillars not only speeds up adoption but also supports long-term, scalable AI maturity.
Achieving enterprise-wide AI implementation requires the right expertise and support. Salesforce’s extensive ecosystem of trusted partners plays a critical role. Salesforce partners bring the technical depth and industry knowledge needed to extend Salesforce’s capabilities and help businesses of all sizes transition into Agentic Enterprises.
Specifically, partners can help shape AI strategy, define the right, high-impact use cases, build an AI roadmap based on those use cases, and optimize for the future as you grow.
Partners drive customer success in the agentic era
Many companies are already on this journey, and the opportunity to develop a competitive edge is waiting. No matter where they are on your AI journey, Salesforce partners can help. Whether they’re building their first AI strategy, struggling to scale enterprise-wide transformations, or just need to develop more targeted use cases, our partners have the playbook. They bring the technical capabilities and deep industry knowledge to help your company evolve into a high-powered Agentic Enterprise.
Looking for more inspiration and want to learn from customers who are already seeing success? Our ebook, Agentforce in Action, shares groundbreaking customer stories and offers a roadmap to success, showing how Salesforce partners:
- Meet customers right where they are — from the first lightbulb moment to massive expansion
- Wrestle legacy tech into shape and seamlessly integrating it with the newest AI innovations
- Manage the human side of the shift by tackling workforce and change management head-on
There’s no need to feel overwhelmed with the options surrounding agentic AI because you don’t have to go it alone, and others are already paving the way.
