IT Hub

Welcome, IT.

Explore the latest insights, strategies, and solutions to drive innovation for IT leaders like you.

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Patrick Stokes •EVP. Product and Industries Marketing

A complete AI system is cohesive and scalable, and integrates data, AI, and action to deliver concrete business outcomes.

It's important to have an understanding of responsibly managing multi-agent systems.

7 authors

Learn three key approaches to managing multi-agent systems responsibly with collective intelligence and collaborative governance.

Core Resources

What Does AI Transparency Look Like? It Depends on Your Industry

Lisa Lee •Contributing Editor, Salesforce
What are Large Language Models (LLMs)?

Kaushal Kurapati •Senior Vice President of Product, AI, and Search
Generative AI Regulations – What Your Business Needs To Know for 2025

Justin Lafferty •Senior Editor, SEO
The Rise of Large Action Models Heralds the Next Wave of Autonomous AI

Silvio Savarese •Executive Vice President and Chief Scientist, Salesforce AI Research

Read the Latest

Watch • 54 mins

Agentforce Keynote: Build the Future with AI Agents
Watch • 48 mins

Platform Keynote: Build and Govern Agentforce and AI Apps
Watch • 48 mins

Data Cloud Keynote: Deliver Customer Success Through Data

Stay up-to-date with the latest in IT.

Keep up with essential trends and insights to elevate your team’s productivity and drive innovation forward.

Elevate your data quality to turn analytical clutter into clarity.

Salesforce CTOs ensure companies embarking on AI transformation do so with strategic stewardship.

Learn how to achieve successful AI transformation with Salesforce CTOs.

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Performance testing tools keep things running smoothly, so your customers don’t have to wait (or wonder).

Image shows a man looking at expanded computer screens.

Learn how to simplify operations, boost performance, and build a scalable business – without the growing pains.

Key IT Takeaways

3rd Edition State of IT Report

We surveyed over 4,000 IT leaders worldwide to uncover the trends, priorities, and challenges shaping the business and IT landscape.

Read the Report

Start building Agentforce today.

Build and customize autonomous AI agents to support your employees and customers 24/7.

Agents are set to transform AI software development and how businesses operate and interact with customers. Here’s how they work.

The recent launch of Agentforce marks a pivotal moment in orienting Salesforce and our customers’ businesses toward an AI-empowered future. In this emerging landscape, augmented by a network of AI agents, the role…

An AI agent and a human worker hold a flag with an image of a checkmark on it: trustworthy AI

Here’s how we designed Agentforce to make sure it’s trustworthy, reliable, and transparent.

Transform IT with intelligent automation and seamless integration.

Unlock new possibilities by connecting systems and automating workflows, allowing your team to work smarter and more efficiently.

Discover our three predictions for the future of autonomous AI agents, explore beyond generative AI, and how you can begin preparing your IT estate today.

Today’s IT ecosystems simply weren’t designed to handle building and managing AI apps at scale. Learn the best practices for underpinning AI capabilities and amplify its impact across your organization.

MuleSoft’s suite of integration, automation, and API management solutions helps companies build a strategy to fully leverage AI in their organization now and in the future.

Build IT success on a rock-solid data foundation.

Discover how to make your data accessible and actionable for your IT teams.

See why a strong data culture can help you pave the way for data and AI success to maximize productivity, innovation, customer success, and decision making.

Learn how to build a strong data governance framework for AI innovation with Data Cloud and the Salesforce Platform.

Breakthroughs in generative AI and analytics rely on a foundation of trusted, quality data — and that begins with strategy.

Explore use cases for Salesforce Data Cloud across products and industries. Unify data, simplify actions, and satisfy customers—all with Data Cloud.

Insights for IT

The State of Data and Analytics Report

We surveyed over 10,000 analytics, IT, and business leaders for insights on data management and decision-making in the age of artificial intelligence.

Learn More

Keep data security and privacy front and center.

Learn how to protect sensitive information while driving AI innovation — without compromising on compliance.

Read the guide to learn how to improve data quality, strengthen internal security, and build secure AI capabilities.

Discover how Salesforce helps you navigate AI innovation – securely.

Discover strategies to prepare for generative AI while building trust and securing your data.

Learn how to keep your data secure and compliant with Salesforce.

Empower your IT team with tools for Agentforce development.

Explore how advanced low-code and DevOps tools can streamline AI app development and elevate customer experiences.

Transform customer and employee experiences with AI agents on your business data.

Build business-critical apps fast with low code while maintaining quality, security, and scalability.

Make AI apps for every department and make customers happier with AI apps.

Discover the 3 steps to start building custom AI agents and apps on the Salesforce Platform.

Level up your IT team’s expertise.

Follow guided learning paths and gaining hands-on experience to develop your AI, data, and compliance skills from anywhere.

Trail

Unlock Your Data with Data Cloud

Unify data from across your platforms with Data Cloud.

Learn More

Project

Build Your First Agent with Agentforce

Create an Agentforce Service Agent to assist with recommendations and bookings.

Learn More

Module

Salesforce Backup Basics

Get started with Salesforce Backup to meet your data compliance and security needs.

Learn More

Explore More

Join the conversation in upcoming and on-demand events.

Dive into our expert-led sessions and videos to stay informed and enhance your skills in real time.

Webinars

Improve Data Governance with Salesforce

Go to the webinar

Introducing Data Cloud in Sandboxes: Build and Test Data Cloud Safely

Go to the webinar

How Salesforce Customers Build an AI-ready Foundation with MuleSoft

Go to the webinar

IT teams are powering the business.

See how companies across industries are harnessing their IT teams to fuel company-wide innovation and growth.

Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.

Learn how the publisher implemented Agentforce to cut costs and boost productivity.

RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.

Data Cloud brings web, shipment, and account data together for more effective sales follow-up.

Unlock the potential of IT.

As technology evolves, so do your IT challenges. Get the insights and answers you need to drive innovation across your organization.

Q: How can low-code development reduce the workload of my IT team?

A guide to understanding how low code can help you transform your business and empower teams to innovate fast.

Q: How does adopting a DevOps approach speed up software delivery?

Nine out of 10 leaders are hung up by slow operations — don’t be one of them.

Q: What are the best practices for protecting sensitive data?

Data security is important to every business. Learn what the most common security threats are and how to protect your data.

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Welcome, IT.

Core Resources

Agentforce Keynote: Build the Future with AI Agents

Platform Keynote: Build and Govern Agentforce and AI Apps

Data Cloud Keynote: Deliver Customer Success Through Data

Stay up-to-date with the latest in IT.

Key IT Takeaways

3rd Edition State of IT Report

Start building Agentforce today.

Transform IT with intelligent automation and seamless integration.

Build IT success on a rock-solid data foundation.

Insights for IT

The State of Data and Analytics Report

Keep data security and privacy front and center.

Empower your IT team with tools for Agentforce development.

Level up your IT team’s expertise.

Unlock Your Data with Data Cloud

Build Your First Agent with Agentforce

Salesforce Backup Basics

Join the conversation in upcoming and on-demand events.

Webinars

IT teams are powering the business.

Unlock the potential of IT.

Q: How can low-code development reduce the workload of my IT team?

Q: How does adopting a DevOps approach speed up software delivery?

Q: What are the best practices for protecting sensitive data?

IT

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IT

360 Highlights

C-Suite

Commerce

Marketing

Service

Sales

Thanks, you're subscribed!