Skill Up on AI with Trailhead

Artificial intelligence (AI) news is everywhere! Whether you’re baffled by AI or becoming increasingly knowledgeable each day, one thing is for sure: AI is the future of work, and Trailhead, Salesforce’s online learning platform, is here to help you skill up.

As you hear about how new advancements in AI will enhance your life, naturally, you may have fears about what the future holds or even whether you might lose your job to AI. However, the outlook is much more optimistic. Successful AI means enhancing—not replacing—the human workforce. IDC predicts the Salesforce economy, powered by AI, will generate a net gain of $2.02 trillion in worldwide business revenues and 11.6 million jobs worldwide between 2022 and 2028.

Trailblazers who commit now to learning the skills needed to work collaboratively with machines will weather the coming AI revolution across markets and industries. They will also be more likely to realize the massive opportunities AI will bring.

AI is the future of work

Executives surveyed estimated 40% of workers will have to reskill in the next three years due to AI. And most people’s biggest challenge? Figuring out how to learn these new and evolving AI skills.

Trailhead’s mission has always been to empower anyone to thrive in the digital-first world by breaking down barriers to learning; we’re investing heavily to make sure you can learn AI skills on Trailhead to help you advance in this new work landscape.

If it hasn’t become clear yet, AI is not just for developers or data scientists. Utilizing today’s AI technology, salespeople can write stronger prospecting emails, service reps can solve issues with fast-track case swarming, and marketers can create increasingly personalized journeys for their customers and prospects. AI isn’t for someone else. If you’re in business, AI is for you.

Learn AI skills on Trailhead

As more companies recognize the value of AI, they are scrambling to take advantage of all it has to offer. To realize the gains in efficiency, automation, and increased personalization, they need people to help implement AI-based systems. This technology is so new that there aren’t many existing experts. We’re here to help you skill up and position yourself as the AI hero your company needs.

Trailhead has released a robust catalog of AI learning to get you up to speed quickly so you and your company are ready to seize the tremendous opportunity AI presents.

For beginners:

Get Started with Artificial Intelligence: Learn what AI can do, the basics of how it works, and how you can use it to increase your performance.

• Artificial Intelligence Fundamentals: Learn the basics of AI and the tech behind its amazing capabilities.
• Generative AI: Explore how AI uses an understanding of language to create text, images, and sounds.
• Natural Language Processing Basics: Learn the basics of Natural Language Processing (NLP), from tokenization to sentiment analysis.
• Data Analytics Fundamentals: Discover the data analytics types and how they’re applied to common use cases.
• Correlation and Regression: Learn the concepts of correlation and regression to better analyze data.
• Responsible Creation of Artificial Intelligence: Remove bias from your data and algorithms to create ethical AI systems at your company.

To build on your foundation of knowledge:

Drive AI Within Your Organization: Learn common Gen AI use cases, options for your LLM model, and AI-oriented change management strategies.

• Generative AI for Organizations: Discover the many possible ways to use generative AI in your workflow.
• Large Language Models: Decipher large language models (LLMs) and the options that Salesforce offers for using them.
• Change Management for Organizations: Learn strategies and best practices to support organizational change when introducing AI.

Prepare Your Data for AI: Deep dive into the Einstein GPT Trust Layer, enhance data quality within your org, and optimize data set usage for successful AI implementation.

• Data Quality: Discover strategies for assessing and improving the quality of your data in Salesforce.
• Salesforce Data Cloud: Quick Look: Discover Data Cloud, the real-time platform for customer magic.
• Data Cloud-Powered Experiences: Use Data Cloud to create personalized, real-time experiences across Salesforce and beyond.
• Batch Data Transforms in Data Cloud: Quick Look: Improve your Data Cloud-powered experiences and insights using data transformation.
• Data and Identity in Data Cloud: Learn the fundamentals of data mapping, identity resolution, and unified records.
• The Einstein Trust Layer: Get a comprehensive understanding of the Einstein Trust Layer.

Get Started with Prompts and Prompt Studio: Get the most from AI with Prompt Studio at Salesforce.

• Prompt Fundamentals: Write prompts effectively to get the most out of generative AI.
• Prompt Studio: Quick Look: Learn how Prompt Studio can help build, test, refine, and share prompt templates.

And there’s more to come. Salesforce is at the forefront of artificial intelligence, and Trailhead is in lockstep, creating content to prepare you for the AI revolution. In December, we’ll be releasing even more advanced badges so you can continue to build your skillset. 

Discover generative AI innovation at Salesforce

In addition to preparing yourself and your org for AI solutions, you should also understand what technology is available to power your company. Salesforce is bringing trusted generative AI technology to its apps, platforms, and workflows. Discover how generative AI and GPT are transforming the future of business in these quick bite-sized units called Trailhead Quick Look modules:

• Einstein: Quick Look
• Salesforce Data Cloud: Quick Look
• Einstein for Sales: Quick Look
• Einstein for Service: Quick Look
• Einstein for Marketing: Quick Look
• Einstein for Commerce: Quick Look
• Einstein for Tableau: Quick Look
• Einstein for Slack: Quick Look

Become a Salesforce Certified AI Associate

As your AI knowledge base grows, be sure to market your skills in this highly sought-after area. We recently launched the new Salesforce AI Associate Certification to help you validate your foundational AI skills. This certification is designed for individuals from all backgrounds, including business leaders and professionals who may or may not have prior knowledge of AI. This certification will validate foundational skills in the ethical and responsible handling of data as they apply to AI in CRM.

Be a Trailblazer with AI Skills Quest

Trailhead is all about making learning fun, so let’s crank up the fun-meter another notch! Join the Be a Trailblazer with AI Skills Quest to learn AI fundamentals, become an AI whiz, and earn an exclusive community badge*. And be sure to spread the word with your friends and colleagues—everyone can learn AI skills on Trailhead.

*Community badges are limited-edition virtual prizes you can earn only by attending an event or completing a Trailhead Quest. These badges will appear on your Trailblazer.me Profile in the badge section; just click the drop-down menu and select Event/Community to view your community badge collection.