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Skill Up on AI with Trailhead

Illustrating of Einstein character surrounded by 3 Trailhead badges for AI skills
AI isn’t for someone else. If you’re in business, AI is for you.

Employers increasingly want to utilize AI, but employees and candidates lack the skills. Now, anyone can skill up on AI with new Trailhead learning.

Artificial intelligence (AI) news is everywhere! Whether you’re baffled by AI or becoming increasingly knowledgeable each day, one thing is for sure: AI is the future of work, and Trailhead, Salesforce’s online learning platform, is here to help you skill up.

As you hear about how new advancements in AI will enhance your life, naturally, you may have fears about what the future holds or even whether you might lose your job to AI. However, the outlook is much more optimistic. Successful AI means enhancing—not replacing—the human workforce. IDC predicts the Salesforce economy, powered by AI, will generate a net gain of $2.02 trillion in worldwide business revenues and 11.6 million jobs worldwide between 2022 and 2028.

With its ability to supercharge human capabilities, AI should be used as a tool to empower the workforce rather than hindering or replacing them.”

Sujith Abraham, Salesforce

Trailblazers who commit now to learning the skills needed to work collaboratively with machines will weather the coming AI revolution across markets and industries. They will also be more likely to realize the massive opportunities AI will bring.

Be a Trailblazer with Salesforce

Demand for Trailblazers with AI, data, and Salesforce skills is on the rise. Join millions of Trailblazers working at companies big and small and free yourself to discover a new career path.

Four Trailblazers Zachary Banks, Sima Samara, Karmel James, and Tony Nguyen all in Trailblazer hoodies.

AI is the future of work

Executives surveyed estimated 40% of workers will have to reskill in the next three years due to AI. And most people’s biggest challenge? Figuring out how to learn these new and evolving AI skills.

Trailhead’s mission has always been to empower anyone to thrive in the digital-first world by breaking down barriers to learning; we’re investing heavily to make sure you can learn AI skills on Trailhead to help you advance in this new work landscape.

If it hasn’t become clear yet, AI is not just for developers or data scientists. Utilizing today’s AI technology, salespeople can write stronger prospecting emails, service reps can solve issues with fast-track case swarming, and marketers can create increasingly personalized journeys for their customers and prospects. AI isn’t for someone else. If you’re in business, AI is for you.

I’m already seeing how AI can affect my daily work, from translating and summarizing client meetings to checking code. It can really help speed up processing time so we can focus on the human aspects of our jobs.”

Sandi Nuss Zellner, Salesforce Consultant, Locke Nuss Consulting

Learn AI skills on Trailhead

As more companies recognize the value of AI, they are scrambling to take advantage of all it has to offer. To realize the gains in efficiency, automation, and increased personalization, they need people to help implement AI-based systems. This technology is so new that there aren’t many existing experts. We’re here to help you skill up and position yourself as the AI hero your company needs.

Trailhead has released a robust catalog of AI learning to get you up to speed quickly so you and your company are ready to seize the tremendous opportunity AI presents.

For beginners:

Get Started with Artificial Intelligence: Learn what AI can do, the basics of how it works, and how you can use it to increase your performance.

To build on your foundation of knowledge:

Drive AI Within Your Organization: Learn common Gen AI use cases, options for your LLM model, and AI-oriented change management strategies.

Prepare Your Data for AI: Deep dive into the Einstein GPT Trust Layer, enhance data quality within your org, and optimize data set usage for successful AI implementation.

Get Started with Prompts and Prompt Studio: Get the most from AI with Prompt Studio at Salesforce.

And there’s more to come. Salesforce is at the forefront of artificial intelligence, and Trailhead is in lockstep, creating content to prepare you for the AI revolution. In December, we’ll be releasing even more advanced badges so you can continue to build your skillset. 

Discover generative AI innovation at Salesforce

In addition to preparing yourself and your org for AI solutions, you should also understand what technology is available to power your company. Salesforce is bringing trusted generative AI technology to its apps, platforms, and workflows. Discover how generative AI and GPT are transforming the future of business in these quick bite-sized units called Trailhead Quick Look modules:

Become a Salesforce Certified AI Associate

As your AI knowledge base grows, be sure to market your skills in this highly sought-after area. We recently launched the new Salesforce AI Associate Certification to help you validate your foundational AI skills. This certification is designed for individuals from all backgrounds, including business leaders and professionals who may or may not have prior knowledge of AI. This certification will validate foundational skills in the ethical and responsible handling of data as they apply to AI in CRM.

Be a Trailblazer with AI Skills Quest

Trailhead is all about making learning fun, so let’s crank up the fun-meter another notch! Join the Be a Trailblazer with AI Skills Quest to learn AI fundamentals, become an AI whiz, and earn an exclusive community badge*. And be sure to spread the word with your friends and colleagues—everyone can learn AI skills on Trailhead.

*Community badges are limited-edition virtual prizes you can earn only by attending an event or completing a Trailhead Quest. These badges will appear on your Profile in the badge section; just click the drop-down menu and select Event/Community to view your community badge collection.

The Trailblazer Blog

Discover expert insights to help you develop your career, connect with Trailblazers, learn Salesforce, and earn certifications. Explore practical how-to guidance, authentic peer perspectives, and inspiring Trailblazer stories.

Andy Bergman
Andy Bergman VP, Trailhead Content Development

Andy is the VP of Trailhead Content, our free learning platform at Salesforce that breaks down barriers to learning and creates an equal and accessible pathway into the Salesforce ecosystem for anyone. He has spent the past eleven years at Salesforce, helping customers learn new technology skills, soft skills, and Salesforce skills via instructor-led courses to free self-study badges.

More by Andy

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