Salesforce Trusted Partners: Architects of the Agentic Enterprise

Navigating the Agentic Era with Trusted Partners

Choosing an AI path is one of the hardest decisions a leader has to make right now, and the options can feel endless. But while the ‘how’ of AI architecture is complex by nature, searching for ‘who’ to deliver the right expertise shouldn’t be. The move to becoming an Agentic Enterprise takes more than technology—it takes a long-term roadmap and a level of customization that only a deeply vetted, trusted architect can provide.

Salesforce partners are essential to AI transformation, serving as trusted architects who translate AI potential into measurable ROI through industry-specific expertise and technical rigor. We hold our partners to high standards in the industry through the Salesforce Partner Program. When we conduct our annual reviews or require specialized Agentforce credentials, we’re doing it so our customers know that every architect in our ecosystem is uniquely qualified.

Salesforce is dedicated to enabling this best-in-class ecosystem by providing the advanced tools and resources necessary to deploy autonomous agents with precision and scale. With the collective power of our entire ecosystem including consulting partners, ISVs, technology providers, cloud resellers, outsourcing service providers, and digital agencies, we’ll accelerate your journey to agentic AI success. 

We know that when deploying AI, speed is a requirement, but customer trust is non-negotiable. With over 165,000 AI-certified experts and 9,000 pre-built apps at your fingertips, you have a global ecosystem ready to extend your Salesforce instance into every corner of your industry. We’ve done the heavy lifting of vetting these experts so you can focus on what matters most: helping your business transform and grow.

Driving Shared Value for the Ecosystem

Our partners are incentivized solely by your long-term measurable outcomes. You get faster innovation, more precision, and a roadmap you can trust. Finding a partner who understands your business shouldn’t be a lucky break. We’ve built a program that empowers hands our partners with the keys to our products, R&D insights, and technical support to help them lead your AI transition. 

Through annual reviews, we ensure every partner in our ecosystem is current on certifications and delivering results. This isn’t just about meeting a requirement, it’s about ensuring customers have access to the highest level of Salesforce expertise, year after year. Our program ensures partners possess:

• Certified Agentforce Expertise: Partners must achieve certification requirements and undergo rigorous training to earn credentials ensuring they can build, test, and deploy autonomous agents with precision.
• Industry-Deep Knowledge: Beyond technical skills, partners bring a deep understanding of specific business processes—from Financial Services to Manufacturing—ensuring AI solutions mirror an organization’s unique culture and needs.
• Enablement and Support: To maximize customer success with Agentforce, Salesforce provides the ongoing tools partners need to successfully learn and implement products including in-depth training courses, specialized credentials, and product demo org access.
• Validated Success: Partners are empowered to optimize customer investments by navigating the Agentforce consumption-based billing model, expanding high-impact use cases, and accelerating AI adoption. This expertise delivers proven results: 72% of customers continue to actively use agents following a partner-led implementation.

The AI Implementation Journey: From Strategy to Scale

Salesforce partners meet customers wherever they are in their AI journey. Partners don’t just build agents; they build long-term value. They provide a strategic roadmap that balances transformation with governance and ambition with reality.

• Strategic Architecture & Integration: As trusted architects, partners determine business readiness and break down functional silos by orchestrating workflows across the entire tech stack to ensure a unified customer view.
  • PwC developed a multi-year AI strategy for PepsiCo.
  • Capgemini supercharged Volkswagen Group’s AI strategy by identifying 70+ use cases across the customer journey.
• Accelerated Time-to-Value: Partners help customers realize value faster by mitigating complexity and introducing high-impact use cases for faster, seamless, and efficient implementation.
  • NeuraFlash, an Accenture company, helped Vivint achieve $500K in savings with one Service Agent for deflection alone. 
  • Rosetree Solutions enabled OpenTable to effortlessly manage 11,000 conversations a week.
• Proven ROI & Scalability: Organizations working with partners achieve higher ROI by scaling initial pilots into enterprise-wide value while upskilling the workforce to effectively work alongside agents.
  • Pandora realizes a 10% boost in net promoter score with agent-first service powered by Agentforce and Publicis Sapient.

Your Partner on the Path to Agentic Success

Whether you are a CEO looking to drive growth or a CIO aiming to break down functional silos, Salesforce trusted partners are here to guide you. To navigate the Agentic Era, you need trusted partners who can shape AI strategy, implement advanced use cases, and drive adoption. We keep our standards high so your path to success stays clear. The Salesforce Partner Program is designed to take the guesswork out of finding the right help for your AI journey. Between our certified experts and thousands of pre-built solutions, we’ve built an ecosystem that’s ready to scale with you, ensuring your move to the Agentic Era is fast, secure, and successful.

Additional resources:

• Learn more about the Salesforce partner ecosystem and find the right partner to guide your transformation
• Download your roadmap to becoming an Agentic Enterprise with partners
• Explore how partners provide expertise at every step of your AI journey