It’s not that companies don’t want their sales team members to enjoy their time off. They just might worry about what won’t be happening during that time.
The more you humanize your customer service, the more customers will likely start treating chatbots, portals and even automated phone trees as though they were living, breathing members of your team.
Learn about Doug Stephens’ outlook on the Canadian retail sector, the replenishment economy and how omnipresence can ensure long-term survival by downloading the eBook, Waking The Sleeping Giant, from Salesforce.
Many businesses turn to venture capital to provide the financial boost they need without saddling the business with debt payments. This guide will explain what venture capital is and why some businesses choose to pursue it.
Whatever your goals, know that fostering collaboration will be an ongoing exercise that you should treat as an educational journey, adapting your tactics based on what you learn over time.
Even the best email marketing content in the world doesn’t matter very much if there’s no one to whom you can send it. For
Social media is more than just a place where you push messages out. You have to be able to respond -- quickly, and with value -- to whatever questions or comments customers might bring up.
Sales plateaus also have a way of creeping up on companies, whether they’re large enterprises or small and medium-sized businesses.
Whether they are installing a product on a customer site or making an essential repair that fixes a problem, field service teams need to be as productive, as efficient and as effective as possible.
If I buy these Service Cloud licenses from you, that’s great and it solves our contact centre problem, but what else can they do?