When you have your “happy ears” on, for example, sales teams will be filtering out all the potential reasons why a customer or prospect will pass on a product or service.
When you’re running a small business, setbacks come with the job. They only turn into failures when you don’t address them and put a recovering plan into action.
Customer testimonials should be shown off in a way that says something more about who you are as a company. That’s the best way to ensure you’ll keep finding more gold among your most satisfied customers.
Non-revenue goals can be scheduled whenever you like, and can be tweaked to be more ambitious, but if what you’re after is a step up in your career, they’ll make a big difference.
In any number of everyday situations, we can become more productive in environments where data emerges and where a tireless and consistent machine intelligence can add value.
While there can be great value in establishing a specific budget allocated towards CX design, there’s also a lot that organizations of any size can do today, using many of the resources they’ve already put towards other activities, that can accomplish the same thing.
Sometimes launching and running a small business is described as a dream, but it’s important that the process of turning that dream into reality doesn’t turn into a nightmare.Technology doesn’t solve every problem, but it can get you closer to the future you first imagined.
Far from feeling like a waste of time, a great sales training refresher session will take the team one step forward from where they were before — and reduce the danger of slipping back into any bad habits.
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