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Think early and often about these key areas in order to build the most effective and robust team possible.

Not just for presenters and speakers, all businesses can use SlideShare to increase engagement online.

The Holy Grail of customer service might be better known as first call resolution (FCR), which, as the name implies, means customers only have to reach out once before they can hang up (or otherwise walk away) satisfied.

Influencers are a powerul part of marketing. Learn how to build real relationships with the right people.

Follow these tips to help shape your interactions with fans in a positive, engaging way and ensure you’re prepared for every type of situation as your audience grows.

Unity within your sales department is important, but so is a healthy dose of competition. Here's how to achieve both.

Creating an effective sales and marketing strategy starts with a target that is focused and allows you to make the right decisions about where to invest your time, talent and other resources.

Few firms proactively establish a “future of work” strategy. More often, there is a particular trigger or tipping point that requires companies to rethink their traditional approach to getting things done.

Reddit, the self-proclaimed "front page of the internet," is also a great place to do customer research. Here's how.