Kathryn Casna

How do you keep your service agents motivated to help customers each and every day? Try these six strategies

While there’s no easy answer, there are guidelines every company should consider when choosing KPIs.

Measuring how your customer service department is performing is the first step toward better service.

Every entrepreneur could use a few extra hours in the day. But before you pour your capital into cloning research, check out Salesforce. Our cloud-based solutions extend far beyond sales platforms to automated marketing, mobile apps, data analytics, and community management.

One of the best ways to learn what your customers need is to ask them. Use these interviewing techniques to make your customer journeys better.