Salesforce Canada

Customers tell me that they have a problem with their agents cherry-picking cases and leads. They use assignment rules to assign the objects to queues, but once they're in queues, the agents look them up in list views and accept them from there.

Starting and growing a business can be equal parts exhilarating and stressful. On the one hand, there is no feeling like being your own boss, but on the other, there is no bigger stresser than knowing that failure has a considerable personal cost.  In order to give you a hand in this