Recent Stories

It may never have the recognition or interest of internationally-recognized special occasions like Halloween or Christmas, but online retailers who know what they’re doing can still make Canada’s Small Business Saturday an experience their customers will never forget.

We are living in one of the most exciting and dynamic times in human history, and these tech trends confirm it.

Social media probably has a funny way of transforming from a novelty to a business necessity seemingly overnight for a lot of small and medium-sized business owners.

Try some of the following exercises to ensure the imitation you do as a business owner is the sincerest form of flattery.

There may be no ideal way to structure the average day for a customer service rep, but the breakdown that follows gives you a sense of what a modernized version of their shift could look like.

Your business plan will give others the big picture about your idea -- and it may be a complex picture, but one too powerful to be ignored

The most successful SMBs know, once you get used to working with CRM like Sales Cloud, there’s no going back.

Canada’s oil reserves, exceeded only by those of Saudi Arabia and Venezuela, represent decades of potential contribution to the country’s economy and to the world’s energy markets.

At any given moment, there will be people on LinkedIn sharing news about taking on a new job or role, an open position at their firm or one they know, a recent article that affects their industry and a quote from a leader they admire.

Here’s how a single customer service rep could cover off anything that transpires, at least in some scenarios, and how they could decide when it might make sense to add more people to assist.