Recent Stories

Explore ways ays businesses can increase customer service agent job satisfaction and overall happiness.

AI will affect each department in your business differently, but one pattern seems to be true across the board: It will vastly improve productivity.

In business, first impressions can be the difference between closing a sale and walking away empty-handed.

Managers who master the art of delegation are able to reduce their own workload and increase efficiency, while also helping employees grow with challenging but rewarding work.

Explore some of the ways to leverage millennials to lead to better overall customer satisfaction and brand sentiment.

From monitoring communities to training your customer service team, it’s important to remember that your customer response time directly impacts your net promoter score, and those two metrics affect the success of your company.

Meet Vala Afshar, the author of The Pursuit of Social Business Excellence and the Chief Digital Evangelist at Salesforce. He knows marketers are up to the task of adapting to the Connected Customer, and he’s compiled data to help.

In Jill Konrath’s book Agile Selling, she teaches salespeople how to become more adept at working with customers and provides insights on winning the sales game without cutting corners.

Learn about the basics of cloud computing and why it’s a popular option for businesses of all sizes.

Learn why average handle time, or AHT, is out and other metrics that you can be using.