Salesforce is proud to announce a significant milestone in its commitment to supporting the digital transformation of public sector services in Canada: we’ve achieved Canada Protected B Moderate (ProB Moderate) accreditation for several core Salesforce offerings. This includes:
- Agentforce
- Data Cloud
- Marketing Cloud
- Tableau Cloud (including Tableau on Hyperforce)
- MuleSoft on Hyperforce
- Salesforce Services
With this accreditation, Salesforce is now able to expand its services more broadly to federal, provincial, territorial, and municipal government organizations that manage sensitive citizen data classified up to Protected B.
Empowering a More Connected, More Responsive Government
Canada’s public sector is at a turning point—demand for faster, more personalized, and more accessible services has never been higher. At the same time, governments are under immense pressure to modernize legacy systems, increase transparency, and meet evolving cybersecurity standards.
Achieving ProB Moderate status helps meet those demands. Salesforce now delivers critical solutions that are designed with security, compliance, and scale in mind, unlocking new possibilities for how governments serve their constituents. With these secure and compliant tools, public sector organizations can:
- Automate manual, time-consuming tasks to reduce administrative burden
- Empower frontline public servants with actionable insights from real-time data
- Improve service delivery by engaging citizens through their preferred channels
- Leverage trusted AI to assist with decision-making and casework
- Scale services securely with cloud infrastructure built for public sector needs
A New Era with Agentforce and Trusted AI
At the heart of this expansion is Agentforce, Salesforce’s AI-powered digital labor platform, now submitted for evaluation under Canada’s Protected B framework. This next-generation solution allows government teams to deploy AI agents that work alongside human workers—answering citizen questions, navigating eligibility requirements, and streamlining service enrolment processes.
Imagine an elderly Canadian seeking health benefits, a newcomer navigating immigration paperwork, or a small business owner applying for permits. With AI agents handling routine and repetitive tasks, public servants can focus on solving complex challenges and delivering meaningful outcomes.
Built on a Trusted Canadian Foundation
Salesforce has a longstanding commitment to Canada. From our local infrastructure and engineering teams to our growing ecosystem of public sector partners, we are deeply invested in helping Canadian governments modernize securely and responsibly.All Salesforce solutions listed above are hosted in Salesforce’s Canadian Hyperforce infrastructure, ensuring that customer data stays within Canadian borders and aligns with national privacy requirements.
Moving Forward Together
This milestone isn’t just a technical achievement—it’s a step toward a future where governments can serve Canadians with the same level of speed, personalization, and trust that people expect in every other part of their digital lives.
We’re excited to collaborate with our Canadian government customers, technology partners, and public servants to unlock what’s next. To learn more about how Salesforce is transforming public sector innovation in Canada, visit salesforce.com/ca/publicsector.
