“Salesforce has been key to achieving our goal of providing the best possible experience for restaurants so they can succeed and grow on our platform.”
SkipTheDishes helps more restaurants thrive with Salesforce
Salesforce provides a 360-degree view of restaurants
SkipTheDishes offers consumers food delivery within just 30 minutes of placing an order. Its Restaurant Success team is responsible for finding, onboarding, and looking after restaurant partners so customers can pick from the greatest possible selection. “Our ambition is to become the most valued partner for restaurants, and that means leveraging technology to provide each member of the team with a 360-degree view of every eatery,” explained Puchala.
The company originally rolled out Salesforce in 2016 simply to manage leads. But in 2018, trailblazing Salesforce developer Lindsay Johnson joined the team and is helping transform the business with automated workflows, smarter integrations, and real-time analytics.
SkipTheDishes now uses Sales Cloud, Service Cloud and Tableau CRM to bridge the gaps across the organization. “As our central system, Salesforce brings all our teams together so we’re no longer working in silos,” commented Johnson, Salesforce and Technical Lead at SkipTheDishes. “This has been particularly important over the last year with us all working from home, and has helped enhance internal relationships as well as those with our partners.”
Greater visibility ensures rapid growth doesn’t impact partner relationships
“Capturing everything in Salesforce is very powerful for the business and helps us continuously improve the partner experience.”
Automated workflows and seamless integrations enable 50% faster onboarding
Once a partner has signed to join the platform, the onboarding team is automatically notified to speed up processes. Thanks to Salesforce and an AppExchange solution for document signing, it’s now 50% faster to onboard new restaurants. The team plans to further enhance onboarding with self-service capabilities and Lightning Scheduler so restaurants can book their own appointments.
Service speed and quality have also increased with Salesforce, with SkipTheDishes now consistently reaching out to partners and resolving their issues in less than 24 hours. “We’ve recently completed a very cool integration, via which all interactions in the SkipTheDishes online portal are automatically recorded in Service Cloud. Queries are then routed to the correct department depending on the partner,” explained Johnson. “Capturing everything in Salesforce is very powerful for the business and helps us continuously improve the partner experience.”
In fact, this one integration helps SkipTheDishes provide better support for partners and faster. It’s given people hours back in their work week. But for SkipTheDishes, it’s not just about efficiency. “We want to give our partners the option to connect with us however they wish – whether that’s via the portal, by email, phone, or text,” commented Gowryluk. “We’re currently looking at Marketing Cloud to enhance our omnichannel capabilities.”