Service Cloud Pricing

Make customers happier using all the features in the #1 platform for service.
 
 
Download the full edition comparison chart
 
View all add-ons
 

Support and success plans

 

Included Support:

Every license includes two-day response time, our customer support community, interactive webinars, events, guided journeys, and more.

Additional Support:

Our Premier, Premier Plus, and Priority plans offer increased support for additional fees, with features like administrative assistance and 24/7 support.
Explore all plans
 

Extend your capabilities with add-ons.

 
 

Field Service Lightning

Easily manage all the challenges of today’s mobile operations.

Starting at

$50

USD/user/month*
(billed annually)

Learn about Field Service
AVAILABLE WITH: ENTERPRISE AND ABOVE
Field Service Lightning

Digital Engagement

Reach customers across every digital channel.

$75

USD/user/month*
(billed annually)

Learn about Digital Engagement
AVAILABLE WITH: ENTERPRISE AND ABOVE
Editions & Pricing - Service Cloud Digital Engagement

Service Cloud Einstein

Deliver smarter service with artificial intelligence and out-of-the-box analytics.

$50

USD/user/month*
(billed annually)

Learn about Service Cloud Einstein
AVAILABLE WITH: ENTERPRISE AND ABOVE
Editions & Pricing - Service Cloud Einstein
 
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Service Cloud Pricing FAQ

Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1-800-667-6389 to discuss exactly what kind of products you’re looking to add and how we can help.
We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-800-667-6389 to discuss options.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.

Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.
You can purchase licenses of Salesforce Essentials with a monthly or annual contract. To get started, sign up and purchase Salesforce Essentials directly from a free trial. All other subscriptions are generally paid annually in advance.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary, like Salesforce Essentials which offers monthly or even multiyear payment options. Chat with a sales representative to discuss payment and billing options for your products.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-800-667-6389 to see what works for your business.
 

* This edition requires an annual contract.

This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.

Canadian pricing available upon request.

Questions? We’ll put you on the right path.

Ask about Salesforce products, pricing, implementation, or anything else. Our knowledgeable reps are standing by, ready to help. Or check out our Pricing and Packaging Guide to learn more.
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