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      Automotive

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      Education

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    • Healthcare & Life Sciences

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    • Retail

      Retail

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      Technology

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    • Travel, Transportation & Hospitality

      Travel, Transportation & Hospitality

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    • See all industries
    Explore Salesforce for industries.
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    Explore Salesforce for industries.
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    Explore success stories.
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  • Events

    • Dreamforce

      Join us September 15-17 in San Francisco and on Salesforce+ to experience the Agentic Enterprise — powered by you, amplified by agents.

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      • Why Dreamforce

        Hear from AI visionaries, learn through hands-on training, and explore real customer use cases — all in one place.

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    • TDX

      Relive the best of TDX 2025 with on-demand technical sessions, product deep dives, and community-led discussions.

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      • Save the Date for TDX 2026

        Join the must-attend conference for Salesforce developers, admins, and architects — save your spot now.

      • TDX 2025 Main Keynote

        Watch the keynote showcasing the latest innovations in AI agents, data, integration, automation, and more.

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        Catch the most impactful sessions, announcements, and community highlights from TDX 2025.

    • Connections

      Revisit the most impactful moments from Connections 2025 and learn how marketers can lead the way with next-gen innovations.

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      • Save the Date for Connections 2026

        Be part of the marketing and commerce event of the year. Mark your calendar and join us for more insights, innovation, and inspiration.

      • Connections 2025 Main Keynote

        Watch the keynote that sets the stage for an agentic future where customer engagement will never be the same.

      • Best of Connections 2025

        Explore the standout sessions, product demos, and takeaways.

    • Tableau Conference

      Revisit the excitement of Tableau Conference 2025 with on-demand keynotes, trainings, and data stories from around the world.

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      • Save the Date for Tableau Conference 2026

        Mark your calendar for the data event of the year — connect with the Tableau community and sharpen your analytics skills.

      • Tableau Conference 2025 Main Keynote

        Watch the keynote that unveiled the future of data and analytics, featuring product innovations and inspiring customer stories.

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        See the top sessions, data visualizations, and takeaways from this year’s gathering of data enthusiasts.

    • Education Summit

      Relive the future of education from Education Summit 2025, where humans with agents will drive learner and institution success.

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      • Save the Date for Education Summit 2026

        Join education leaders, innovators, and Trailblazers. Save your spot for the next Education Summit.

      • Education Summit 2025 Highlights

        Dive into groundbreaking education sessions on how to become agent-first in education.

      • Become Agent-First in Education

        Join education Agentblazers from leading universities to learn how to become agent-first in education.

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A platform that assists with campaign briefs and email executions.

Happier constituents, healthier communities with Agentforce.

Engage your constituents across channels with powerful public health solutions. Use clinical and social insights to connect constituents with the care they need for better health outcomes. Enable the most efficient use of resources to save taxpayer dollars and provide a more holistic experience. Proactively manage public health crises and build resilient communities with intelligent insights, 360-degree views, and integrated systems.

Watch demo

Public Sector organizations drive successful health outcomes with Salesforce.

Dallas County Health & Human Services
Australia Department of Health and Aged Care
Barwon Health
Cherokee Nation
Pacific Clinics
Disease surveillance dashboard

Modernize disease surveillance.

Deliver next-gen infectious disease outbreak detection and response with Agentforce.

  • Gain a real-time 360 view of public health data. Enhance situational awareness and visualize and enrich case reports with comprehensive public health data, real-time registry access, and out-of-the-box disease definitions, assessments, and actionable insights.
  • Expedite infectious disease outbreak detection, investigation and response. Leverage Agentforce to streamline workflows with automatic and intelligent transformation of lab reports into cases, case classification and deduplication.
  • Enhance community trust and awareness. Improve community engagement and outreach with automated assessments, contact tracing, 24/7 autonomous support, tailored communication and targeted public health campaigns.
Watch Demo
Crisis timeline dashboard

Streamline crisis support coordination.

Engage with empathy and urgency as you organize and enact optimal, whole-person care.

  • Connect people with crisis counselors, faster. Simplify specialist operations with prebuilt tools to quickly process intake via call, chat, or text, and shorten time to care. Easily visualize metrics to track key indicators with actionable analytics. All while respecting privacy.
  • Prioritize acute cases with efficient workflows. Evaluate health risks quickly to de-escalate non-emergencies, manage critical situations, and dispatch response units on any channel with embedded surveys, triage logic, and AI-powered recommendations.
  • Promote post-crisis wellness with care continuity. Conduct bed searches and swarm with fellow community resources to confirm availability. Initiate outbound referrals, share helpful articles, and follow up with safety plans from a single system.
Learn more
Unified Health Score

Build integrated care programs.

Streamline collaboration with key partners across medical, behavioral, and social programs for top-quality services.

  • Improve access to care. Unify medical, behavioral, and social programs to ensure consistently high-quality services with our compliant, trusted, and scalable platform.
  • Integrate care delivery. Overcome fragmentations among systems of care for positive impact on care experiences and wellbeing.
  • Simplify patient engagement. Enable your workforce to engage patients and connect them with services they need for better health outcomes.

Build your public sector solution with these Salesforce products:

Data 360

Empower teams to engage customers at every touchpoint, with relevant health insights and contextual data in the flow of work.

Learn more

MuleSoft

Integrate data from any system and automate complex tasks to deliver connected customer experiences, faster.

Learn more

Analytics

Help your entire team find important answers and start making data-driven decisions.

Learn more

Marketing Cloud

Personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.

Learn more

Slack

Connect your entire organization on a single platform that makes sharing vital information easier, faster, and more direct.

Learn more

Einstein AI

Create customizable, predictive, and generative AI experiences to fit all your business needs safely.

Learn more

Government Cloud

Execute your health mission on a trusted, FedRAMP-authorized, cloud-based, public health case management software.

Learn more
View all products

Learn new skills with free, guided learning on Trailhead

Keep up with the latest healthcare trends, insights, and conversations.

Blog

Erosion of Trust Undermines the Public’s Reliance on Health Departments

Read the blog
Guided Tour

Emergency Response: Government Health and Human Services

Take the tour
Nevada Department of Health
Webinar

Navigating The Opioid Crisis with Nevada Department of Health

Watch now
Video

Veterans Affairs Customer 360 Demo

Watch now
See all resources

Ready to take the next step with the #1 Agentic CRM?

Start your trial.

Try Health Cloud free for 30 days. No credit card. No installations.

Try for free

Talk to an expert.

Tell us a bit more so the right person can keep in touch faster.

Request a call

Watch Demo

Learn how Salesforce empowers healthier connections.

See demo

Public Health Solutions FAQ

Health Cloud is a public health case management software and CRM that helps government, and public health and human service organizations to collaborate, influence better health decisions, and improve community wellness.

Salesforce provides a platform that enables government agencies and public entities to protect constituents, streamline operations, and promote health equity. With 360-views of the population and real-time data-driven insights, we help public entities engage their health constituents from anywhere.

Absolutely. Trust is at the core of all we do. For additional security, compliance, and governance, we offer Salesforce Shield, a premium in-built integrated services set into our platform and Government Cloud Plus, our compliance environment. This acts as a data center, meeting stringent compliances like DoD IL4, FedRAMP, etc.