The Service Hub by Salesforce

Customer service has evolved with all the innovation in technology we’ve experienced over the last two decades. It’s unrecognizable.

The days of dealing solely with onsite customer service desks, submitting support tickets or limited to contacting a call center are over. Customer service is instantaneous, social, mobile, virtual and these shifts in communication aren’t just one-sided advantages for customers. If implemented and executed correctly, new technologies such as live chat, knowledge bases, FAQ sections, text messaging and self-service portals provide significant benefits on the business side, too.

The Service Hub’s content skews toward in-depth articles and media about service+technology. It’s not just a resource center or blog, but a portfolio of specialized and unique content focused on the biggest ideas affecting service, support trends and best practices; all with an eye of how technology will impact the future of customer service.

However, no matter what technology is introduced, the importance of the customer experience hasn’t changed; genuinely engaging with the customer is still crucial. That personal connection has helped strengthen relationships, build trust and loyalty between the customer and the business.

The modern recipe for providing the best customer service involves two ingredients that both equally allow you to better connect with your customer: technology and empathy.

 
Famous customer service quotes from famous business leaders in history
Your List of the Most Important Customer Service Skills (According to Data)
14 Ways To Organize Your Work Order Management System
 
How to Develop Challenging Yet Realistic Customer Service Goals
Effective Call Center Scripts
How to Calculate and Improve Customer Retention Rate
 
Call Center Best Practices: 6 Things A Rep Should Never Say
Customer Service Tips: 20 Tips to Keeping Customers Happy
Benefits of Live Chat for Your Business
 
What Is Field Service Management and Why Should You Care?
Keep Them Happy: How to Make Your Customer Satisfaction Scores Skyrocket
What to Look for When Selecting Help Desk Software
 
What Makes Exceptional Customer Service (and how to get everyone talking about it)
What is Web Help Desk, and How Can it Help Your Business?
Rise of the Chatbots: How AI Changed Customer Service
 
Mobile Workforce Software: Accelerating Rise of the Mobile Workforce
What is knowledge management and why is it so important to customer service?
Guide to Effective Email List & Marketing Management
 
The New Customer Service: Social Media and 21st Century Customers
Reviewing the Right Help Desk Software for Your Business
How to Create a Simple Knowledge Base that Empowers Customers
 
How to Offer the Best Customer Service Available
Why Your Business Should Be Looking into Real Time Scheduling
Understanding Call Center Analytics
 
Looking to the Future with Workforce Planning
How to Ensure the Very Best Customer Experience Each and Every Time
Achieve excellent customer service by predicting the future
 
Taking Customer Service Training to the Next Level
Customer Service Skills That are Critical for Business
Customer Satisfaction: The Foundation of Business Success
 
Finding a customer service strategy
How to Leverage Field Service Management Software
Effective Strategies to Keep Your Customers Coming Back for More
 
7 Best Practices for Providing the Best Customer Service
The Rise of Customer Portals and Self-help Customer Service
Service with a Smile: How Important is Customer Service to Your Business?
 
10 Effective Ways to Complain About a Company Online
How to set customer service goals that actually work
How to Use Gmail for Business