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Energy & Utilities Cloud
Lead the energy transition with Energy & Utilities Cloud - built-in AI agents, automation, and real-time data on one platform designed for this evolving industry.
See what’s new in Energy & Utilities Cloud
Self-service enrolment
Modernise the enrolment journey for not logged in customers so users can verify service availability and activate contracts in minutes, meeting the high expectations of today’s digital-native consumers.
Multi-site quoting
Increase operational margin through Salesforce-native automation. Decompose bulk configurations into individual orders automatically, eliminating the labour-intensive overhead typically required to serve large-scale energy consumers.
Tariff comparison
Improve retention during high-bill enquiries by offering immediate, actionable savings. Agents can quickly compare historical consumption against Time-of-Use plans, transforming a negative billing complaint into a proactive plan migration.
What can you do with Energy & Utilities Cloud?
Maximise your operational efficiency, growth and sustainability initiatives with built-in automation, predictive and generative AI and trusted real-time data on Energy & Utilities Cloud — a single platform designed for this evolving industry.
Scale service and boost productivity with AI-powered automation
Empower agents with smart, intuitive tools to get up to speed quickly and have full customer insight and next best actions at their fingertips. Automate and unify digital self-service, AI-driven chat and integrated multi-channel experiences.
Speed up case resolution with quick answers to complex customer questions and automated approvals and close deals faster with customised close plans for every opportunity and personalised emails to prospects.
Impress your customers with a one-stop shop for your utility customer to check their bills, sign up for autopay, enrol in programmes, purchase products and services and much more.
Grow revenue with trusted data and relationships
Whether you are a retail energy company or a regulated utility, and whether your customer is a homeowner or a business, always deliver the perfect quote with our industry specific CPQ for advanced order capture, guided selling, multi-site, commodity and non-commodity products, and services.
Easily manage & automate all aspects of the order lifecycle, including order capture, complex fulfilment, shipping, payment processing, and service in one central hub to accelerate time-to-market & streamline switching processes.
Engage the right prospects with less effort, with AI recommendations on your next best action and with insights from emails and calls. Accelerate conversion rates by surfacing top leads automatically and generating customised action plans and offers personalised to your customers.
Optimise cost-to-serve while improving experiences and operations
Easily and quickly build, deploy and manage your operations with a comprehensive data model covering everything needed for the energy and utility industry, from sales to customer and field service in both competitive and regulated markets.
Boost productivity for customer service agents and field service teams by giving them one, AI-powered workspace to manage support cases, major incidents and jobs in the field with a complete view of every customer.
Improve customer and employee satisfaction by shifting from reactive to proactive service. Track assets in real time, automate predictive maintenance, and digitise the entire work order lifecycle from creating and assigning to executing and debriefing orders.
Stay one step ahead of major disruptions with incident management best practices built directly into Energy & Utilities Cloud. Diagnose and resolve incidents faster with the right tools and all case, incident, customer and asset data in one unified workspace.
Reach sustainability goals faster with clean energy programmes and products
Track progress and act on all energy savings or conservation programmes in one management console to help optimise grid, water and gas operations. Enable your customers to search for personalised programmes and quickly apply.
Drive stakeholder engagement with a streamlined, external-facing portal where your contractors can view and update their partner accounts, enrol in clean energy programmes and collaborate with utility service companies.
Guide customers toward a sustainable future by letting them compare products, offers and service rates and guide them with relevant articles and resources, so that they can make informed decisions about their purchases.
Extend the power of Energy & Utilities Cloud with these related products
Data 360
Activate all your customer & asset data across Salesforce applications.
Business Intelligence
Help your entire team find important answers and start making data-driven decisions.
MuleSoft
Instantly connect a growing list of energy and utility applications and data with speed and scale.
Tableau
Transform energy and customer data into actionable insights and processes.
Energy & Utilities Cloud Pricing
Find the right version of Energy & Utilities Cloud for your business needs.
Energy & Utilities Cloud Service
Grow satisfaction and revenue with an out-of-the-box CRM designed for Energy & Utilities.
$
250
USD/User/Month
(Billed annually)
- E&U Data Model
- Smart Utility Service Console
- Self-Serve Portal & Insights
Energy & Utilities Cloud Sales & Service
Boost revenue and customer satisfaction across all your sales and service operations with deeply customisable CRM for Energy & Utilities.
$
300
USD/User/Month
(Billed annually)
- Revenue Cloud Advanced for E&U
- Clean Energy Programme Management
- Grid & Network Connection
Energy & Utilities Cloud Agentforce 1 Service
Everything from Sales & Service, plus Agentforce for E&U, Data Cloud, Slack, and more.
$
650
USD/User/Month
(Billed annually)
- Agentforce for Energy & Utilities Cloud
- Customer Community, Salesforce Scheduler, Digital Engagement, Feedback Management, Service Voice, Slack
- Flex & Data Cloud Credits
Energy & Utilities Cloud Agentforce 1 Sales
Everything from Sales & Service, plus Agentforce for E&U, Data Cloud, Slack, and more.
$
700
USD/User/Month
(Billed annually)
- Agentforce for Energy & Utilities Cloud
- Performance Management, Scheduler, Enablement, Digital Engagement, and Team Collaboration with Slack
- Flex & Data Cloud Credits
Above pricing is for Enterprise Edition. Energy & Utilities Cloud is also available in Unlimited Edition. Energy & Utilities Cloud - Sales and Service also includes everything in corresponding editions of Sales Cloud and Service Cloud, Enterprise and Unlimited Editions. For a comprehensive list of features, please visit our Sales Cloud pricing page and Service Cloud pricing page. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Salesforce has become our global customer service platform. We can see everything we’re doing and everything we’ve done. It makes it easier for our people to do things in a standard way — and in a smarter way.
Terence SorrellBusiness Solutions Manager, Connected Home
Get the most out of energy & utilities solutions with industry-savvy partners and experts
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Ready to take the next step with the world’s #1 Agentic CRM for energy & utilities?
Try for free.
Start building on Energy & Utilities Cloud for free with one of our trial environments, custom configured to suit your needs.
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Energy & Utilities Cloud FAQs
Energy & Utilities Cloud is the best of Salesforce, designed specifically for the energy & utility industry. It gives utilities prebuilt applications with user experiences, automation, and integration designed based on industry best practices.
Electric, gas and water utilities, retail energy suppliers and renewable energy companies use Energy & Utilities Cloud when they want a solution built just for the business needs of energy and utility companies and their customers.
Instead of expensive in-house customisation, utilities can reduce development costs with the prebuilt applications of Energy & Utilities Cloud. Energy & Utilities Cloud helps utilities increase operational efficiency, customer engagement, and sustainability with automation, intelligence, and real-time data — all on one platform designed for this evolving industry.
Utilities can integrate Energy & Utilities Cloud with all the major utility billing and customer information systems (CIS) with pre-built integration processes, with MuleSoft, or via APIs to extend and augment this essential customer data.
If you are an existing Salesforce customer, talk to your Salesforce Account Team or Consultant to learn more. If you aren’t already using Salesforce, you can get started with our free trial here. Call us at 1-800-667-6389 to discuss exactly what kind of products you’re looking to add and how we can help. We also offer several advisory, adoption, and support plans to our customers. To learn more, visit our Success Plans page.
Choose the product that’s right for you by evaluating the individual needs of your business. Consider if you need to boost your sales, personalise customer engagements, scale service interactions, or streamline your operations and field service. Energy & Utilities Cloud has a variety of editions you can customise to your business needs. See details here.
