Easily manage all the challenges of today’s mobile operations with Field Service Lightning, the onsite support solution from the leader in customer service. 
 
 
  • Resolve field service calls faster
  • Boost employee productivity in the field
  • Automate appointment scheduling 
  • Manage agents, dispatchers, and techs
  • Get real-time visibility into all operations
  • Optimize mobile workforce allocation
  • Keep customers updated at every step
 
 

With Salesforce, we can make our field services more proactive, [helping] us better understand our customers’ needs.”

Michael Williams, Head of Service Field Solutions Development

With Field Service Lightning, our technicians spend more time serving the customer than managing the system.”

Ron Zielinski, VP of Global Service

Leveraging the Salesforce Platform, we can focus on our customers rather than data entry points, and deliver a greater service experience.”

Nicole Sult, Director of Customer Service
 
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. Gartner Magic Quadrant for Field Service Management, Jim Robinson, Michael Maoz, Jason Wong, 27 September 2017. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.