Improve your customer experience by providing a better agent experience. Give agents an easy-to-use, unified view of every customer interaction across your business, along with powerful productivity tools. Help managers optimize their support teams with prebuilt performance dashboards and apps with AI-powered insights.
Service Cloud allows your business to have 24/7 customer service. Give your customers the service tools they need to get to the answers they want as quickly as possible. Whether chatting with an agent online or searching your FAQ, today’s customers expect to have access to customer service on their terms, and that means providing them with a variety of tools and options for always-on customer support. Learn more about Service Cloud’s customer service features and solutions.