Keep your support agents connected to all the activity, answers, and information they need to close cases quickly on the world’s #1 platform for service. 
Make sure cases never fall through the cracks with AI-powered routing recommendations from Einstein. Intelligently assign cases to the agents best qualified to resolve them fast.
Drive process, productivity, and consistency the way you want by easily customizing Service Cloud to reflect your customer support and business processes, not the other way around. You can guide agents through processes with scripts, and show them only the relevant customer details for them to serve the customer effectively.
See every customer interaction in a chronological timeline, regardless of channel. Every voicemail, email update, knowledge article, or anything else about a case appears in our flexible newsfeed. You can even see where a customer is in a particular customer service process, so you can pick up right where they left off.
Get customer activity updates and alerts when action is needed. Easily send email responses using prewritten templates with just a few clicks.
Eliminate manual and repetitive work by automating tasks. Speed up agents by automating email responses, field updates, and task assignments.
You can start delivering lightning-fast customer service in a few easy steps. Plus, access our Success Community to learn from other users, and more.