Connect customers to more personalized journeys.

 

Communicate on a person-to-person level.

 
 

Deliver what customers expect.

Salesforce solutions for communications gives customers, reps, agents, and retailers clear, fast, easy access to all the information they need. So customers enjoy a more cohesive, personalized experience at every step.

Know what customers want.

Customer service isn’t about bandwidth, it’s about personal connections. Salesforce transforms customer care, using collaborative systems to help reps know each individual customer better.

 

Know what customers want.

Engage and innovate.

Companies use Salesforce social and mobile cloud solutions to make sure customers always get connected to the right person, with the information needed to help. So every call is personal, positive, and productive.

 

CUSTOMER SUCCESS STORY

 
 

Salesforce really helps connect all the different parts of our organization and provide a single view of our customer.”

NAVIN ARORA | SR. VICE PRESIDENT, BUSINESS CUSTOMER EXPERIENCE, TELUS
 
 

47,000+ EMPLOYEES

 
 
See what thousands of Millennial subscribers expect from your business:
 

68%

SAY A SEAMLESS EXPERIENCE ACROSS ALL CHANNELS IS IMPORTANT *

 

61%

SUBSCRIBE TO VIDEO STREAMING OUTSIDE OF THEIR SERVICE PROVIDER *

 

71%

USE THEIR SERVICE PROVIDER’S MOBILE APP TO VIEW THEIR BILL *

* See more in our “Connected Subscriber” report.

Questions? Our reps have answers.

Contact us to learn more about Salesforce solutions for Communications, and start taking full advantage of social, mobile, cloud, and analytics as you transform your business.