Andy Butterfield

I am the UK Customer Experience Lead at Salesforce and Certified Customer Experience Professional (CCXP). Over the last 20+ years I have worked for a range of IT companies from small software firms to large IT services and solution providers bringing a range of skills including managing deep operational discovery, mapping and presenting solutions, mentoring and coaching and continuously looking for new ways to innovate. Behavioural Science and how it impacts every element of business is my obsession.