How to meet new customer service challenges amid economic uncertainty
Find out how you can make service a revenue generator through agent empowerment and employee experience.
Consumer Behaviour: How to Spot Trends and Shape Decisions
Analysing consumer behaviour can help your business be where the customer is, just when they need you most. Here’s how to know your customer.
Three Pillars of ECommerce Success in South Africa
Learn why connected systems, customer-centricity, and personalisation are key success drivers for B2B and B2C digital commerce in South Africa
How GoHenry Is Taking Its Customer Service To A New Level
For GoHenry, great customer service starts in the Cloud. It’s no secret that offering a great customer experience is more important than ever.
Inflation Affects Peak Season Spending: Prioritise Happy Shopper Service
A labour shortage, inflation, and ongoing supply chain challenges are set to make the holiday season less festive for retailers and consumers alike. How can your business stand out when shoppers are buying fewer gifts? By providing customer service they can rely on.
You Can Make Holiday Shopping Easier: 4 Tips for Retailers
This holiday, the retail shopping experience is complex. Here's what you can do to get your online and in-store channels ready.
Here’s What Your Shoppers Want This Holiday Season
Our holiday shopping forecast is clear: Consumers are shopping more online, but spending less — and they’re looking for more bargains.
Shoppers Are Budget Conscious This Peak Season — Use Data To Turn Holiday Browsing into Buying
Did you know 73% of customers expect companies to understand their unique needs and expectations – a 7-point rise in just two years? Keep those numbers in mind this holiday, retailers, because they could affect your revenue and growth.
Schneider Electric Simplifies Case Management & Empowers Call Agents
Streamlined case management leads to superb customer service. Read how Schneider Electric uses Scheduler to simplify appointment scheduling.
The Maturity Matrix: How to Create Industry-Leading CX
The UK Customer Experience Lead, CCXP at Salesforce shares how to create industry-leading customer experiences with the Maturity Matrix.