How Do You Measure Customer Engagement?
Learn how to measure customer engagement & the best ways to communicate with customers. “State of the Connected Customer” report included.
5 Tips to Transform Field Service Management & Boost Customer Loyalty
Learn how to boost customer loyalty and trust by empowering your field service workforce with integrated data and greater automation.
Customer Centricity: What Is It and How to Achieve It?
What is customer centricity and how can you achieve it? We explain what it is and why it’s important to your business strategy.
Breaking Down Silos Delivers Better Experiences for All Stakeholders
Read how digital transformation enables businesses to break down silos and deliver better experiences for customers, employees, and partners.
Collaborative Ecosystems Foster Innovation and Customer Experience
Discover how collaboration is a competitive advantage that helps nurture innovation and deliver great customer experience.
How Businesses Can Go Beyond Transactions to Delight Customers
Customers expect more than a simple transaction, they want personalised experiences across multiple digital touchpoints. Learn more here.
Why Customer Loyalty Programs for Small Businesses Are Trending Up
Customer loyalty programs for small businesses are becoming more important in the current climate. Read on to see why.
How to Improve Customer Care: Seven Ways to Step up Your Service
Customer care helps businesses develop a loyal customer base. To improve customer care, implement strategies that exceed their expectations.
Orange Belgium’s Secret to Success
Learn how Orange Belgium increased efficiency, enhanced its customer experience, & successfully launched its new platform during pandemic.
Top 4 Lessons from Analysing 65 Digital Transformations
Learn how tackling soft challenges has the highest correlation with transformation success: Analysis of 65 transformation programs worldwide.