Digital Transformation

From tracking customer satisfaction to measuring customer effort, here are the KPIs helping service organisations benchmark their success.

Today’s connected customer is increasingly digital-first and making use of every channel. Does your brand’s omnichannel strategy deliver?

Across the world, businesses are swiftly (or reluctantly) embracing digital & the new insights & opportunities it provides. Learn more here.

How has the pandemic affected customer behaviour? Learn how B2C commerce future trends are driving tomorrow’s customer journey.

What strategies are driving B2B organisations in the digital-first environment? Discover the impact of digital channels on B2B commerce.

By embracing digital transformation, legal firms can become client-centric businesses on every level. Here's how to get started

Data from the 4th Salesforce State of the Connected Customer report: get insights into customer connected experiences worldwide & in Belgium.

Demand for digital services and easy access to unified corporate data has skyrocketed. Read how it's changed within professional services.

Learn how technology can boost sales productivity and why businesses don’t need an IT department to get innovative.

Discover how Salesforce teamed up with the Bank of Georgia to digitally transform its customer experience.