Top 5 Key Performance Indicators (KPIs) Ranked by 7,000 Service Pros
From tracking customer satisfaction to measuring customer effort, here are the KPIs helping service organisations benchmark their success.
How Richemont’s 20 Maisons Put a Unique Spin on Delighting Customers
With Salesforce, efficiencies of scale and personalisation go hand in hand. Read how to give customers a unique and superior experience.
Secret Sauce to Building a Connected Customer-Centric Ecosystem
Many companies are undergoing digital transformation challenges, but how should they avoid failed IT programs and business spend?
Advantages of Cloud Computing: 10 Reasons to Move to the Cloud
Better collaboration, flexibility & competitive prices! Read the advantages of cloud computing & SaaS applications for small businesses here.
Meet the Trailblazer Who Built Aegon’s New Web Chat Service in 5 Days
Michael Lambert, Analytics Manager at Aegon UK, loves a challenge. Read how he helped launch a new web chat service in just 5 days.
Shifting Towards the Gig Economy: How Will This Impact HR Departments?
Read this blog to find out what the gig economy and flexible workforces means for HR departments around the world.
Welcome Salesforce Einstein: AI for the World’s Smartest CRM
With Salesforce Einstein, artificial intelligence is now embedded in the Salesforce Platform, making Salesforce the world’s smartest CRM.
7 Ways to Empower Your Customer Service Agents
Firms good at customer service have one thing in common: giving their agents the problem-solving prowess. Here are ways to empower yours.
5 Reasons Why Your Competitors are Winning with Online CRM
Online CRM is becoming a standard solution for businesses. Here are reasons why a cloud-based CRM system gives you a competitive advantage.
Sales & Marketing Alignment: How to Define a Sales-Ready Lead
The second step to perfect Sales and Marketing alignment is a piece of cake, as you finally define just what a sales ready lead looks like.