Service

The role of the contact centre is crucial to improve experience delivery. Modernising this function can pave potential pathways for progress.

Salesforce AI experts discuss six areas where generative AI will have a huge impact on the business world.

What will this emerging technology mean for service teams? Here are early thoughts.

Hospitality companies need to unlock value to delight customers

Find out how you can make service a revenue generator through agent empowerment and employee experience.

What is CRM? In this guide, we discuss what customer relationship management is and how it helps you connect with your customers.

For GoHenry, great customer service starts in the Cloud. It’s no secret that offering a great customer experience is more important than ever.

A labour shortage, inflation, and ongoing supply chain challenges are set to make the holiday season less festive for retailers and consumers alike. How can your business stand out when shoppers are buying fewer gifts? By providing customer service they can rely on.

Streamlined case management leads to superb customer service. Read how Schneider Electric uses Scheduler to simplify appointment scheduling.

Discover what South Africans expect from customer service – and how you can drive up customer loyalty and retention.