Service

Use these 8 practical tips to optimise your social media management strategy for dealing with negative comments on social media. Read more.

Revolutionise customer service & sales with live chat software! Learn about six benefits live chat software can bring your business today.

As your team works day in and day out to make customers feel supported & cared for, learn what you can do to enhance self-service in one hour.

Discover insights from the third edition of the State of the Connected Customer report to improve your customer engagement.

Want to boost customer satisfaction and loyalty? Learn how you can achieve that with these 11 post-sales techniques.

In an age where the customer is in control, does the customer experience matter more than the product? Read this blog to learn more.

Dr. Howard Lightfoot of Cranfield University shares what servitization means and why it’s becoming a competitive priority for manufacturers.

Customers expect field service agents to be fast & skilled. Avoid these common mistakes to elevate first-time fix rate & customer experience.

With Salesforce Einstein, artificial intelligence is now embedded in the Salesforce Platform, making Salesforce the world’s smartest CRM.

Firms good at customer service have one thing in common: giving their agents the problem-solving prowess. Here are ways to empower yours.