Reports Digital-First and Omnichannel Drive Customer Connection in 2021 Salesforce Authors April 6, 2021 Today’s connected customer is increasingly digital-first and making use of every channel. Does your brand’s omnichannel strategy deliver? Customer Experience Digital Transformation Reports Commerce Four Key Trends in European Digital Commerce Michelle Grant April 1, 2021 Salesforce Senior Managers, Michelle Grant and Rosemary Okolie, break down four key digital commerce trends in Europe. Read more here. Commerce Leading Through Change Reports Professional Services Strength in Numbers: Why Data Is Essential to Professional Services Richard Metcalfe March 25, 2021 Across the world, businesses are swiftly (or reluctantly) embracing digital & the new insights & opportunities it provides. Learn more here. Data Culture Digital Transformation Customer Data Platform Service Unifying People & Processes to Deliver Seamless Customer Engagement Rebecca Mackenzie March 24, 2021 Matt Dixon, Chief Research and Innovation Officer, Tethr, explains what customer service excellence means in today’s landscape. Service Customer Experience Digital Transformation B2C Commerce Future Trends: Key Insights for 2022 Salesforce EMEA March 23, 2021 How has the pandemic affected customer behaviour? Learn how B2C commerce future trends are driving tomorrow’s customer journey. Commerce Leading Through Change Digital Transformation Sales B2B Organisations Say 50% of Revenue Comes from Digital Channels Salesforce EMEA March 18, 2021 What strategies are driving B2B organisations in the digital-first environment? Discover the impact of digital channels on B2B commerce. Leading Through Change Digital Marketing Digital Transformation Sales How Sales Program Managers Help Build Change Capability for Sales Salesforce Authors March 12, 2021 Sales teams are a crucial part of any business and sales program managers are key to navigating an uncertain climate. Read on to see why. Leading Through Change Thought Leadership Sales Digital Transformation Why Law Firms Must Embrace Data & Analytics Vincent Perrin March 9, 2021 By embracing digital transformation, legal firms can become client-centric businesses on every level. Here's how to get started Customer Data Platform Equality Why We Need Women in Leadership Now More than Ever Vanessa Gentile March 8, 2021 Businesses must harness the skills & intellect of the entire talent pool to ensure true gender balance is achieved to gain a competitive edge. Business as a Platform for Change Equality Leadership Equality International Women’s Day 2021 with Salesforce Women’s Network BE Salesforce EMEA March 8, 2021 Despite a taboo around women applying for tech jobs, Salesforce offers many benefits. Learn about the Salesforce Women’s Network BE here. Leading Through Change Equality Future of Work
Reports Digital-First and Omnichannel Drive Customer Connection in 2021 Salesforce Authors April 6, 2021 Today’s connected customer is increasingly digital-first and making use of every channel. Does your brand’s omnichannel strategy deliver? Customer Experience Digital Transformation Reports
Commerce Four Key Trends in European Digital Commerce Michelle Grant April 1, 2021 Salesforce Senior Managers, Michelle Grant and Rosemary Okolie, break down four key digital commerce trends in Europe. Read more here. Commerce Leading Through Change Reports
Professional Services Strength in Numbers: Why Data Is Essential to Professional Services Richard Metcalfe March 25, 2021 Across the world, businesses are swiftly (or reluctantly) embracing digital & the new insights & opportunities it provides. Learn more here. Data Culture Digital Transformation Customer Data Platform
Service Unifying People & Processes to Deliver Seamless Customer Engagement Rebecca Mackenzie March 24, 2021 Matt Dixon, Chief Research and Innovation Officer, Tethr, explains what customer service excellence means in today’s landscape. Service Customer Experience
Digital Transformation B2C Commerce Future Trends: Key Insights for 2022 Salesforce EMEA March 23, 2021 How has the pandemic affected customer behaviour? Learn how B2C commerce future trends are driving tomorrow’s customer journey. Commerce Leading Through Change Digital Transformation
Sales B2B Organisations Say 50% of Revenue Comes from Digital Channels Salesforce EMEA March 18, 2021 What strategies are driving B2B organisations in the digital-first environment? Discover the impact of digital channels on B2B commerce. Leading Through Change Digital Marketing Digital Transformation
Sales How Sales Program Managers Help Build Change Capability for Sales Salesforce Authors March 12, 2021 Sales teams are a crucial part of any business and sales program managers are key to navigating an uncertain climate. Read on to see why. Leading Through Change Thought Leadership Sales
Digital Transformation Why Law Firms Must Embrace Data & Analytics Vincent Perrin March 9, 2021 By embracing digital transformation, legal firms can become client-centric businesses on every level. Here's how to get started Customer Data Platform
Equality Why We Need Women in Leadership Now More than Ever Vanessa Gentile March 8, 2021 Businesses must harness the skills & intellect of the entire talent pool to ensure true gender balance is achieved to gain a competitive edge. Business as a Platform for Change Equality Leadership
Equality International Women’s Day 2021 with Salesforce Women’s Network BE Salesforce EMEA March 8, 2021 Despite a taboo around women applying for tech jobs, Salesforce offers many benefits. Learn about the Salesforce Women’s Network BE here. Leading Through Change Equality Future of Work