Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Finnair’s Finnish hospitality shines with Agentforce's 24/7 support.
80% of customer service questions are now resolved by AI agents.
Customer Story
Boat Bike Tours delivers tailored itineraries at scale with Agentforce
Always-on AI agents handle quotes and booking so staff can focus on personalised service.
Customer Story
reMarkable makes their mark with agent-first service and IT help.
With Agentforce, reMarkable delivers 24/7 customer service and employee IT support in Slack.
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewellery and get instant answers to their questions.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalised service for millions.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalize experiences for 83 million passengers per year.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Success with Data 360
Customer Story
Absa Group blazes new trails in agent-first banking with Agentforce.
AI-powered personalised support and instant answers help customers make confident decisions.
Customer Story
hipto improves customer conversion rate by 40% with connected data
Unified data and analytics powered by Data Cloud and Tableau help hipto generate four million leads a year with 10% conversion rate.
Customer Story
A new Standard for Customer Experience at Zota with Agentforce
Discover how Zota is transforming customer experience with Agentforce. By automating routine support with AI, Zota empowers its team to focus on complex needs—boosting efficiency, personalisation, and innovation across its Salesforce ecosystem.
Explore all our customer stories.
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Customer Story
How FIFA kept the FIFA World Cup 2026™ workforce connected with Slack
See how FIFA used Slack to coordinate tournament operations during the World Cup 2026 and is expanding workforce management for the Women’s World Cup 2027.
Customer Story
FIFA World Cup 2026™ media access made easier with Agentforce
FIFA uses Agentforce to automate media accreditation, answer journalists’ questions 24/7, and lay the foundation for personalised fan experiences.
Customer Story
FIFA brings unforgettable FIFA World Cup 2026™ moments to life with Agentforce and Slack.
Learn how FIFA runs world football on Salesforce with Agentforce, Slack, and Data 360 connecting teams, fans, and tournament operations.
Customer Story
Bouygues Telecom delivers answers in seconds with agentic service
Powered by Data 360, Agentforce turns 500 articles and live service data into precise answers for service reps and in-store associates.
Customer Story
Bouygues Telecom plans agentic field support for 10,000 technicians
Field Service and Operations will give 10,000 technicians the context to arrive prepared, resolve issues faster, and complete more jobs per day.
Customer Story
Bouygues Telecom brings consistency to every call with Agentforce
Agentic pre-call summaries and post-call follow-up drafts help every rep deliver the same quality across every interaction.
Customer Story
Bouygues Telecom serves more, faster as an Agentic Enterprise
See how Bouygues Telecom built an Agentic Enterprise with Agentforce and Data 360, setting a new bar for service in an ultra competitive telecom market.
Customer Story
Formula 1® resolves fans’ race-day issues 80% faster with {{product.service}}
See how Formula 1 uses Agentforce to deliver faster, personalised customer service — unifying fan data to resolve issues quickly and earn 90% fan satisfaction.
Customer Story
Formula 1® delivers 22% higher click-through rates with Agentforce Marketing
Formula 1 uses Agentforce Marketing and Data 360 to deliver personalised fan experiences, increasing engagement and click-through rates by 22%.
Customer Story
Formula 1® makes the rules accessible to every fan with Agentforce
How Formula 1 uses Agentforce to explain complex rules, answer fan questions instantly, and create personalised, real-time engagement for millions of fans.
Customer Story
L’Oréal handles consumer support cases 64% faster with Agentforce
Learn how L’Oréal uses Service Cloud and Data 360 to draft replies, validate intent, and cut case handling time by 64% for advisors across 25 brands
Customer Story
L'Oréal makes product expertise available on demand with Agentforce
See how L’Oréal uses Agentforce to provide 24/7 AirLight Pro troubleshooting, answer product questions, and connect consumers with advisors when needed.
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