Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Finnair’s Finnish hospitality shines with Agentforce's 24/7 support.
80% of customer service questions are now resolved by AI agents.
Customer Story
Boat Bike Tours delivers tailored itineraries at scale with Agentforce
Always-on AI agents handle quotes and booking so staff can focus on personalised service.
Customer Story
reMarkable makes their mark with agent-first service and IT help.
With Agentforce, reMarkable delivers 24/7 customer service and employee IT support in Slack.
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewellery and get instant answers to their questions.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalised service for millions.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalize experiences for 83 million passengers per year.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Success with Data 360
Customer Story
Absa Group blazes new trails in agent-first banking with Agentforce.
AI-powered personalised support and instant answers help customers make confident decisions.
Customer Story
hipto improves customer conversion rate by 40% with connected data
Unified data and analytics powered by Data Cloud and Tableau help hipto generate four million leads a year with 10% conversion rate.
Customer Story
A new Standard for Customer Experience at Zota with Agentforce
Discover how Zota is transforming customer experience with Agentforce. By automating routine support with AI, Zota empowers its team to focus on complex needs—boosting efficiency, personalisation, and innovation across its Salesforce ecosystem.
Explore all our customer stories.
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Customer Story
ProtaGene gets ready for growth with a more strategic approach to business development using Pro Suite.
Pro Suite helps centralising data on one platform and automating reports provides more accurate insights into leads, prospects, and opportunities.
Customer Story
Automation keeps Spotify's ad business growing year over year.
Learn how the streaming giant boosted advertising sales and improved productivity.
Customer Story
Euronics Italia brings trusted in-store guidance online with Agentforce.
See how Euronics Italia uses Agentforce 360 to power omni-channel retail, boost conversions by 4%, increase sales by 3%, and bring in-store expertise online.
Customer Story
EME scales the circular economy with Agentforce
EME uses Agentforce to automate material matching and support, turning waste into value and cutting CO₂ for organizations of all sizes.
Customer Story
iTOO powers scalable, customer-centric growth with Salesforce
iTOO boosts sales conversion rates to 60%, supports digital-first service goals, and lays the foundations for agentic AI with Salesforce.
Customer Story
How Pidpa Boosted Efficiency with Agentforce Field Service
How Pidpa Boosted Efficiency with Agentforce Field Service
Customer Story
Finnair’s Finnish hospitality shines with Agentforce's 24/7 support.
80% of customer service questions are now resolved by AI agents.
Customer Story
Learn how reMarkable rolled out agent-first customer service and employee IT support in weeks — not months.
Explore the feedback loops, fast fixes and data improvements that helped reMarkable launch Agentforce quickly.
Customer Story
reMarkable makes their mark with agent-first service and IT help.
With Agentforce, reMarkable delivers 24/7 customer service and employee IT support in Slack.
Customer Story
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewellery and get instant answers to their questions.
Customer Story
EKZ is using the power of data to power homes and their customer relationships.
EKZ is using the power of data to power homes and their customer relationships.
Customer Story
Superdry adapts its online shopping experience to be more relevant for consumers
With Commerce Cloud, Superdry has the agility to react to trends, run promotions, and launch new brands quickly and easily.
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