Preview the Report Below

The following risk-adjusted quantified benefits are representative of those experienced by the retailers and brands interviewed:

Improved performance from out-of-the-box capabilities. The composite organization, based on the companies interviewed, saw increased annual revenue growth of 35%. Organizations also reported a 5% lift in average order value (AOV) and at least a 28% lift in conversion rates with their Salesforce Commerce Cloud deployment.

Sales lift from using Salesforce Einstein Features. Organizations reported a 20% lift in attributable revenue with their deployment of AI-powered predictive intelligence and recommendations through Einstein.

IT cost savings from moving to Salesforce Commerce Cloud’s SaaS model. Organizations reported a minimum 35% reduction in overall solution support and system administration costs by moving to Salesforce Commerce Cloud from their legacy on-premises platform. Organizations also reported a 50% reduction in project costs to launch.

Increased agility and operational efficiency for digital teams. Native capabilities of Salesforce Commerce Cloud enabled digital teams to be more agile, resulting in a 50% productivity increase for marketers, merchants, and IT resources supporting ecommerce.

Faster time-to-value with Salesforce’s SaaS model. Organizations could launch new ecommerce sites faster than with their previous platforms. Organizations reported a 33% reduction in time-to-market with Salesforce Commerce Cloud.

Increased stability with SaaS. Deploying Salesforce Commerce Cloud reduced site downtime for the composite organization by 44 hours per year.

Value from retail practice and customer success service offerings. Organizations optimized their sites and saw improved performance from consulting with Salesforce on site optimization and international expansion. At the same time, the composite organization saved $23,625 in third-party consulting fees over three years.

  • *
    Enter your first name
  • *
    Enter your last name
  • *
    Enter your title
  • *
    Enter a valid email address
  • *
    Enter a valid phone number
  • *
    Enter your company name
  • *
    Select the number of employees
  • *
    Select your country
  • *
    Select your state/province
  •     Yes, I would like to receive marketing communications regarding Salesforce products, services, and events. I can unsubscribe at any time.
  •  I agree to the Privacy Statement. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement.  
    I agree to the Privacy Statement and to the handling of my personal information. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement. Learn More
    I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. For more information, click here.
    By registering, you confirm that you agree to the storing and processing of your personal data by Salesforce as described in the Privacy Statement. By registering I confirm that I have read and agree to the Privacy Statement.
    I agree to the Event Terms of Service and Privacy Statement. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement. Learn More
    I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. For more information, click here.
    By registering, you confirm that you agree to the Event Terms of Service and to the storing and processing of your personal data by Salesforce as described in the Privacy Statement. By registering I confirm that I have read and agree to the Event Terms of Service and Privacy Statement
 
TRUSTe