We are witnessing a massive shift in how business is done, powered by Agentforce. Thousands of organizations are no longer just “using AI”, they are deploying Agentforce to become true Agentic Enterprises. Returning for its second year, the 2026 Salesforce Customer Success Awards celebrate the visionaries, builders, and operators turning these intelligent workflows into measurable business impact.
The 2026 awards have officially wrapped, culminating in a showcase of this year’s top innovators on the global stage at Dreamforce.
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What are the Salesforce Customer Success Awards?
These awards honor the teams that have moved past early experimentation, scaling Agentforce across their organizations to define what great looks like. This year, Salesforce recognized the “Best of the Best” success stories across three core pillars of the Salesforce Agentic Enterprise Architecture:
- Making Data Work Smarter: Using unified data and insights to help teams make smarter decisions and deliver more personalized experiences with Agentforce.
- Transforming the Way Work Gets Done: Streamlining work and increasing productivity by putting Agentforce into everyday workflows and business processes.
- AI Agents Working Together: Using multiple AI agents together to solve complex tasks, scale support, and improve how work gets done.
Who is eligible to participate?
Every winning story offers a practical roadmap for organizations looking to transform their customer and employee experiences.
Read the full Newsroom Announcement for the complete rundown of this year’s winners, or look back at the 2025 Award Winners to see how the program has evolved.
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