Mark Abramowitz, Author

My background

Mark Abramowitz is a marketing and product executive at Salesforce. He’s an experienced senior vice president of product marketing with a successful history of working in the internet industry.

Mark Abramowitz's latest articles

Blog

Customer Effort Score Cracks the Top 5 Most-Measured Service Metrics

Service professionals are measuring how much work it takes for a customer to get the information they need from their brand.

Service Cloud
Research
Service

Mark Abramowitz

Blog

7,000+ Service Pros Reveal Insights for Your Next Chapter on Customer Service

Reach New Customer Service Expectations with Insights from 7000+ Service Professionals

Customer Experience
Future of Work
Research

Mark Abramowitz

Blog

The Biggest Customer Service Trend of 2020? Phone Support

Customers now demand support over the phone, and many companies are now challenged to deliver a consistent and quality experience during a pandemic. Here's how to do it well.

Service Cloud
Communications
Customer Service

Mark Abramowitz

Mark Abramowitz

My background

Mark Abramowitz's latest articles

Customer Effort Score Cracks the Top 5 Most-Measured Service Metrics

7,000+ Service Pros Reveal Insights for Your Next Chapter on Customer Service

The Biggest Customer Service Trend of 2020? Phone Support

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