Customer Effort Score Cracks the Top 5 Most-Measured Service Metrics
Service professionals are measuring how much work it takes for a customer to get the information they need from their brand.
7,000+ Service Pros Reveal Insights for Your Next Chapter on Customer Service
Reach New Customer Service Expectations with Insights from 7000+ Service Professionals
The Biggest Customer Service Trend of 2020? Phone Support
Customers now demand support over the phone, and many companies are now challenged to deliver a consistent and quality experience during a pandemic. Here's how to do it well.
