Customer 360 Enables Successful Business Transformation in the Consolidating Communications Industry
Industry-wide consolidation, particularly through mergers and acquisitions (M&As), is becoming a prevalent trend in the global Communications industry. These M&As are largely driven by the challenges faced by communication service providers, such as declining revenue and increasing operational costs. Salesforce's Customer 360 can play a significant role in ensuring successful business transformation post these M&As.
The Biggest Customer Service Trend of 2020? Phone Support
Customers now demand support over the phone, and many companies are now challenged to deliver a consistent and quality experience during a pandemic. Here's how to do it well.