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Ecommerce businesses across industries are using new technologies and digital solutions to enhance customer engagement, increase conversion rates and unlock revenue growth at scale.

After two years of coping with the COVID-19 crisis, manufacturers are ready for growth. Here are five ways they can boost sales revenue and customer delight.

The quality of customer service your brand offers on social media can make a huge difference to customer sentiment and loyalty. Find out how on our blog.

Discover how to transform your retail store into an immersive and engaging experience centre that keeps customers coming back for more.

Want high lead generation to make your business grow? Read this post to know about the top 7 B2B sales channels you should target to generate B2B sales leads.

Companies will look to collect and harvest first-party data based on mobile location, customer interaction history, and preferences, and trigger the right advertising message at the right time.

Salesforce Flow is an intuitive, yet powerful tool that helps you automate complex business processes using clicks, not code.

As the competition in India’s telecom sector heats up, here’s how communication service providers can win new customers, improve engagement, and optimise costs.

B2b sales outreach - Get to know how to create an effective B2B sales email template that converts more customers.

As their interactions with customers shift online, brands must re-imagine digital-first experiences that engage customers meaningfully and inspire trust in them. Takeaways from the Salesforce 5th edition State of Connected Customer report