What is CRM?

What is CRM going to transform in your Sales and Marketing Campaign?

CRM (Customer Relationship Management) cloud apps allow sales managers to monitor and analyse their team's activities so they can forecast sales and plan ahead. For sales reps, CRM cloud apps make it easy to manage customer profile and case history information, freeing up their time and empowering them with expertise.

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For marketers, analysing the effectiveness of marketing campaigns on your Web site, in email, or with Google AdWords is crucial, to ascertain the who, what, how and why of what leads are working.

The Salesforce CRM cloud-based apps let Indian marketers track sales leads and sources, route leads to the right salespeople in real time, and provide the analytics that reveal the bigger picture.

What is CRM changing in the realm of customer service?

Google or Twitter is the cutting edge channel for customers looking for product information, diverting traffic from your call centre. To deliver stellar customer service, use Salesforce's cloud-based Customer Relationship Management software to dovetail all the conversations that happen on Indian social networks with the information at your agents' fingertips, saving you money and getting your customers what they need - faster.

What is CRM Cloud Platform?

Marketing, and service professionals in any industry need optimum ease-of-use in their CRM apps - which is why they are turning to cloud computing. Work smarter with our CRM platform: it gives you easier customisation and higher user adoption. Never look back with Salesforce CRM apps; they work the way you do.

What is CRM Cloud Infrastructure?

Successful CRM customers rely on a proven, trusted infrastructure to run their CRM applications from a virtual data centre.

Salesforce India delivers superb CRM service in four key ways:

High reliability: uptime that exceeds 99.9%

High performance: data access in less than 300 ms

High security: industry certifications such as ISO27001 and SAS 70 Type II

Multitenancy: multiple customers can share common technology and run on the latest release, much like Amazon.com or Google. Your business can lean on us to upgrade all their applications and infrastructure—from the cloud. Your company needs the freedom to manage CRM, not manage technology.


Topics You Might Be Interested In

Cloud Computing Infrastructure and Architecture What is CRM? 60,000 businesses and 100,000 applications are on-demand, in the cloud.
Operational Success Stories Companies deploy infrastructure and install solutions for clients with great results.
Mobile Application Development The Salesforce mobile capabilities make it easier than ever to build and deploy customised mobile applications in the cloud in India.
Customise your CRM The cloud computing platform is the new wave in business app development - build customised apps on the Force.com platform.
Apps and Models Lean on Salesforce India's servers to develop pre-integrated cloud computing apps on demand, with no onsite software.
Free Trial Join 2 million users and try Sales CRM for 30 days at no cost.

What is CRM ?

Learn how Customer Relationship Management (CRM) can streamline and automate your business processes.

CRM = Customer Relationship Management

A CRM system is a business tool that allows you to manage all your customers, partners and prospects information all in one place. The Sales Cloud (Salesforce.com’s CRM system) is a secure cloud based CRM system that can help every part of your business get a 360 degree view of your customer.

For example, it helps:

  • sales teams close deals faster
  • marketing manage campaigns and track lead generation
  • service call centres reduce the time to resolve customer complaints

Salesforce Is Customer Focused

Salesforce CRM applications are built on the power of Salesforce Platform, so you can run your business on any device, easily build new customer applications or integrate with existing back office systems. You’ll be up and running in 30 days with the world's most proven and loved customer relationship management solution. With our pay-as-you-go model, the price of success is dramatically lower.

CRM Grows Revenue

To grow revenue, you need Customer Relationship Management (CRM) application that can scale with you— you need Salesforce. Managing contacts and sales opportunities is just the beginning. With the world’s #1 CRM, you can track marketing campaigns and sales activity — every lead, opportunity, and customer — and take action from wherever you are. So you spend more time selling to the right people, armed with up to date information and social insights.

No Hardware, No Software

No software, no hardware means you’re up and running and positively impacting your business in no time at all. With Salesforce CRM, everything comes to you — leads and opportunity management, sales forecasting, analytics reporting, contact management, notifications. Don’t get bogged down with technology, servers and software, let us take care of that and so you can focus on your customers and close the next big order.

Complete Customer Management Solution

Salesforce is fully mobile and covers every customer touch point and every stage of the customer lifecycle, so you can close deals, log calls, track emails and view your performance — wherever you are. Sales activity tracking ensures instantaneous customer updates so there are no surprises when you’re on the road. Salesforce makes it easy for you because everything is connected.

World’s #1 CRM Solution

Today, over 100,000 of the world’s most innovative companies—small, medium and large—use Salesforce Customer Relationship Management system to close bigger deals faster. Using Salesforce CRM is as easy as buying a book on Amazon.com. That means your employees will use it, so it will be a more effective tool for your business to collaborate, mobilise, and grow revenue. Customers, analysts, and industry experts agree: Salesforce = ease of use.

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