Digital Engagement Pricing

Reach customers across every digital channel — including mobile messaging, web chat, and more — to provide a seamless service experience all on the #1 platform for service.

Extend Digital Engagement


Additional Einstein Bot Conversations

An Einstein Bot Conversation is defined as one or more interactions with an Einstein Bot.


USD/100 conversations/month
(billed annually)

Additional Channel Conversations

A Channel Conversation is one or more SMS messages with an agent, from first message to end of session.


USD/100 conversations**/month
(billed annually)

Additional Triggered & Bulk Messages

An Additional Triggered & Bulk Message is defined as 1 message sent from a company to a customer.


USD/1000 outbound messages**/year
(billed annually)


* This edition requires an annual contract.
** Based on the zone of delivery a conversation multiplier may apply, see rate card for details.

This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.


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