See how Case Management streamlines your pipeline for better customer service.
Resolve customer support cases faster — and from anywhere — by keeping your agents connected to all the activity, answers, and information they need with Service Cloud.
The support app to help customers on your website, and in your apps, has arrived.
Automatically assign the right agent.
Make sure cases never fall through the cracks with AI-powered routing recommendations from Einstein. Intelligently assign cases to the agents best qualified to resolve them fast.
Streamline your service processes.
Drive process, productivity, and consistency the way you want by easily customising Service Cloud to reflect your customer support and business processes, not the other way around.
See the full context of all your cases.
See every customer interaction in a chronological timeline, regardless of channel. Every voicemail, email update, knowledge article, or anything else about a case appears in our flexible newsfeed.
Know what to focus on and when.
Get customer activity updates and alerts when action is needed. Easily send email responses using prewritten templates with just a few clicks.
Get your journey going with a feature tour.
Get a closer look at the ways service with Salesforce drives customer satisfaction.