Reimagine service with trusted AI.
Transform how service teams deliver value across every customer touchpoint — from customer experience, engagement, processes, automation, and service operations. Grow customer lifetime value, reduce costs, and maximise efficiency when you reimagine service with Service Cloud, from the contact center to the field.
These service teams use Salesforce to put customers first.
Start your AI journey with Service Cloud.
Deliver personalised support at scale with AI that you can trust. Bring every customer service process onto the Einstein 1 Platform so you can decrease costs and increase productivity.
Scale support across every touchpoint.
Self-Service Experience
Drive efficiency and improve experiences by empowering customers to find answers on their own terms.
Digital Engagement
Deliver personalised experiences across every service channels to increase customer satisfaction.
Voice
Speed up call resolution and increase customer satisfaction by uniting cloud telephony and Salesforce CRM.
Visual Remote Assistant
Improve first-time fix rates with real-time remote service and access to expert assistance.
Boost service team productivity.
Service Process Management
Drive effiency and speed up case resolutions with centrally managed interactions, cases, incidents, knowledge, and assets.
Service Automation
Delight your customers and save your teams time automating routine tasks and end-to-end business processes.
Chatbots
Speed up issue resolution using AI-powered chatbots to handle common requests.
Team Productivity
Save time by automatically bringing the right experts together to swarm on complex issues in Slack.
Increase savings with one unified AI platform.
Service Operations
Drive operational efficiency and productivity with data and AI-powered insights built directly into your CRM.
Customer Service AI
Improve customer satisfaction and operational efficiency with Einstein for Service built into experiences for service teams and customers.
Einstein 1 Platform
Safely connect any data to build AI-powered apps with low-code and deliver entirely new CRM experiences.
Data Cloud
Create a single, dynamic view of every customer and asset by unifying all your data in real time.
Customer 36O
Tailor experiences to the needs of every customer. Connect service to sales, marketing, commerce, and IT.
CRM Analytics
Make faster decisions using intelligent recommendations and actionable insights from Tableau.
Integration
Connect data from any system and integrate apps instantly with MuleSoft.
Boost CSAT from the contact center to the field.
Contact Center
Transform your contact center into an omni-channel engagement center with every channel on one platform.
Field Service
Boost front-line workforce productivity with an end-to-end field service solution.
Employee Service
Streamline HR and IT support to reduce operating costs and keep employees happy.
Salesforce customers see a 27% decrease in support costs. How much can you save?
Everything you need to maximise ROI.
From support, expert guidance, and resources to our trusted partner ecosystem, we're here to help you get more value from Salesforce in the AI era.
Join the #ServiceStars movement.
Together, we're building the largest and most successful community of service professionals.
With service automation, agents are freed up to innovate around key challenges and shape the future of service.
Renu Sud KarnadManaging Director, HDFC Limited
Salesforce allows us to unify email, social, phone, and chat support and manage every channel from one console.
Arvind MauryaLead Salesforce Administration, Raymond Realty
Learn more about customer service with free learning on Trailhead.
Keep up with the latest service trends, insights, and conversations.
Ready to take the next step with the Service Solution built on the world's #1 CRM?
Start your trial.
Try Service Cloud free for 30 days. No credit card, no installations.
Talk to an expert.
Tell us a bit more so the right person can reach out faster.
Stay up to date.
Get the latest research, industry insights, and product news delivered straight to your inbox.
Salesforce Customer Service Software FAQ
Customer service software is a solution that helps businesses manage customer interactions across channels, from self-service and phone to messaging and email. It streamlines support processes and provides features like case management, digital engagement, knowledge management, and collaboration to help companies solve customer inquiries faster and increase customer satisfaction.
Customer service software is crucial for businesses because it enables them to deliver more efficient support to their customers, leading to increased satisfaction and loyalty. It helps manage support inquiries and track and resolve issues promptly, and it provides valuable insights to enhance overall customer experiences, ultimately driving business growth and success.
When choosing a customer service solution, consider factors like your business needs, scalability, ease of use, and integration capabilities. Assess features such as case management, digital engagement, self-service portals, automation, and AI. Evaluate pricing models and success plans, trial different options, and prioritise customer service solutions that align with your specific requirements.
Customer service software offers benefits such as improved efficiency in handling customer inquiries, streamlined communication across multiple channels, increased customer satisfaction, faster issue resolution, actionable insights, and the ability to scale and adapt to evolving customer needs — all to drive more customer loyalty and better return on investment.