Drive customer and employee satisfaction with real-time two-way streaming. Automatically send live video using mobile devices - no downloads needed.
Ensure maximum privacy with real-time on-screen guidance. Help teams guide customers through key actions with non-instrusive solutions.
Coach your teams to success with automated recordings. Access recorded sessions to capture missed details and manage call quality.
Revolutionise your video support experience with interactive guidance. Resolve issues quickly by combining video, screenshots, and annotations.
Drive effiiency with workflows and automation. Find key knowledge articles with optical character recognition. Integrate CSAT surveys after a session.
Provide smoother service by enabling your experts to see what your customers see with real-time video directly from your digital channels.
Decrease onsite visits by troubleshooting issues remotely. Connect mobile workers with experts from anywhere to increase first-time fix-rates.
Close deals faster by bringing the product to your customers. Leverage two-way video to build trust, increase transparency, and eliminate abandoned carts.
Visual Remote Assistant
Engage customers and employees anywhere with real-time, visual support.
- Real-Time Interactive Guidance
- Intelligent Engagement
- Quick Setup, Fast ROI
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
Visual Remote Assistant reduces costs and boosts customer satisfaction with real-time, visual support from anywhere, all built on the #1 CRM.
Remote assistance can provide faster service over video and reduce operations costs. It empowers customers’ self-serve with guided assistance, or gather information required for an onsite visit, improving first-time fix rates.
Organisations use Visual Remote Assistant to quickly guide customers over video chat to troubleshoot issues. Providing video options from a customer’s mobile phone cuts operational costs by reducing the number of truck rolls onsite to homes and businesses.