|11:30||Networking Lunch and Registration|
|13:00||Welcome and Opening Keynote: “The Future of Human-Centric Service”|
|13:45||Aegon: The Relationship between Customer Experience and Customer Service|
|14:45||Ahold Delhaize: How to Improve Human Interaction by using Digital Technologies|
|15:20||Google: AI in Customer Service|
|16:15||Kone: Digital Transformation of a Manufacturer|
|16:40||Closing Keynote by Pascal Coppens: Customer Service in China|
Parkeergarage Gooiland (2 minutes walking)
This parking garage is closest to the venue, please find the route here. When arriving at Gooiland, please follow the Salesforce signs to the entrance of this event.
Q-Park Hilvertshof (4 minutes walking)
The second possibility to park is at Q-Park Hilvertshof, you can find the route to this parking garage here. When you are at Gooiland, please follow the Salesforce signs to the entrance of the event.
Parkeergarage Gooische Brink (6 minutes walking)
Another possibility to park close to the venue is the Gooische Brink parking garage. To see the route to this parking garage, please click here. When you arrived at the venue, the Salesforce signs will show you the way to the entrance.
The train station Hilversum is a 10 minute walk from the venue. Exit the train station in the direction of the city centre and follow Schapenkamp street until you find the location on the left side. You can follow the Salesforce signs to the entrance of the event.
Salesforce Service Innovation Summit