Skip to content
Digital interface displaying a chat with an AI named Einstein, showing customer queries, opportunities recommendations and email integration features on different screens.

Salesforce AI
Use Case Library

Get inspired to get more value from AI. Browse practical use cases for out-of-the-box and customised AI solutions for any industry.

Watch Demo Talk to an expert

AI Use Cases

Filter by

58 Results

No items found

A sales rep prompts Einstein Copilot: "Use sales data to quickly draught an email." The email's topic is "Introduce myself."

Generate a Sales Pitch

Explore how to generate a sales pitch with Salesforce AI and see the use cases, benefits and step by step instructions.
Learn more
Sellers review details in a business client's customer profile.

Product or Order Recommendation

Explore how to create a product or order recommendation with Salesforce AI and see the use cases, benefits and step by step instructions.
Learn more
A customer service agent reviews customer case history details within Salesforce.

Find and Summarise Similar Cases

Explore how to find and summarise similar use cases with Salesforce AI and see the use cases, benefits and step by step instructions.
Learn more
A customer service agent prompts Einstein Copilot for a customer summary. Einstein responds and provides options for next steps.

Answer Customer Enquiry

Explore how to answer customer enquiries with Salesforce AI and see the use cases, benefits and step by step instructions.
Learn more
A sales reps prompts Einstein Copilot with the question, "What should I know about Lauren before we meet?"

Client Meeting Prep

Explore how to optimise client meeting prep with Salesforce AI and see the use cases, benefits and step by step instructions.
Learn more
An employee prompts Einstein Copilot for a patient's medical history. The response includes condition and recommended action.

Patient Data Management

Explore how to fast track patient data management with Salesforce AI and see the use cases, benefits and step by step instructions.
Learn more
A seller on her laptop reviews their daily activity feed, including an upcoming task and a meeting follow-up email.

Sales Meeting Support

Explore how to provide sales meeting support with Salesforce AI and see the use cases, benefits and step by step instructions.
Learn more
A sales rep sends Einstein Copilot a prompt to create a close plan and Copilot provides a 4-step plan.

Create a Close Plan

Explore how to create a close plan with Salesforce AI and see the use cases, benefits and step by step instructions.
Learn more
A sales rep next to a view of a screen showing new opportunities. There is a button to draught an intro email using Einstein.

Optimise Sales Opportunities

Explore how to optimise sales opportunities with Salesforce AI and see the use cases, benefits and step by step instructions.
Learn more
Image of a customer service sales representative utilising the Salesforce Einstein assistant for customer enquiries.

Analyse Survey Feedback

Explore how to analyse survey feedback with Salesforce AI and see the use cases, benefits and step by step instructions.
Learn more
A customer service agent prompts Einstein Copilot by asking how likely an account is to churn and gets an answer.

Resolve Customer Issue

Explore how to resolve customer issues with Salesforce AI and see the use cases, benefits and step by step instructions.
Learn more
A user prompts Einstein Copilot to summarise a customer support interaction about a log in problem.

Client Support Summaries

Explore how to create client support summaries with Salesforce AI and see the use cases, benefits and step by step instructions.
Learn more

Ready to take the next step with the world’s #1 CRM for AI?

Talk to an expert.

Tell us a bit more so the right person can keep in touch faster.
Request a call

Stay up to date.

Get the latest research, industry insights and product news delivered straight to your inbox.
Sign up for newsletter